IT System / Network Technician

Job Description

Salary:

Entech Culture:

Looking for a great place to work? Entech offers an awesome culture that fosters teamwork, personal and professional development. Paid team building events (bowling, escape rooms, Office Olympics), reimbursement for IT certifications, and a work atmosphere that encourages growth are just some of the culture benefits of Entech.

Job Summary:

Entech's System / Network Support Specialists are responsible for supporting small and medium scale business networks in and around the southeast area. The Specialist will work with other departments to deliver comprehensive IT solutions. This position requires a mastery of customer service and IT technical knowledge/skills. Entech supports clients in many different industries and the demands of each are unique.

Job Responsibilities:

Client visits to perform proactive and reactive network support services

Support of a wide range of clients using the latest and most secure support tools

Independently resolve escalated tickets in a timely manner

Assist in IT projects

Server / Networking configuration, maintenance, and issue resolutions

Solution generation for IT needs in a wide range of industries

Help manage Backup, Security, and other IT solution tools

Qualifications:

Knowledge and experience in MS Server

Knowledge and experience in VMWARE environments

Mastery of desktop support and ability to knowledge share with other team members

Awesome customer service service and phone skills

Love for technology and IT solutions

Multi-Year Professional Work History in IT field

A+, Net+, Server+ Preferred

Security+ Project+, VMWARE, Microsoft Certification(s) Preferred

College Degree Preferred

Other Requirements:

Team player

Ability to stay organized in a high paced environment

Great customer service and communication skills

An in-depth pre-employment background investigation and drug test is required.

Benefits:

Health, Vision, Dental, Life Ins

401k with Match

Professional Development Reimbursement

Paid Holidays, Paid Time Off, Paternal Leave

Remote Work options only available after 90 days

Benefit Conditions:

Waiting period may apply

Only full-time employees eligible

Job Type: Full-time

Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Vision insurance

Schedule:

8 hour shift

Experience:

Customer service: 1 year (Preferred)

IT support: Multi year (Required)