Data Miner

Role: Data & Analytics

Designation: Data Miner

Location: Delhi

Years of Experience: 3 Years- 5 Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Working Hours: Morning 9 AM to 6:45 PM and its WAO.

Role and Key Responsibilities:

as a primary POC between Operations and clients.

responsibilities include but are not limited to the following:

manage, motivate and work as Individual contributor role.

data analyst - Drive consistency to ensure the strong quality performance and alignment across all programs

insights to continuously improve and deliver outstanding customer experience across program.

alongside Ops and WFM team to Forecasting

the desired out and drive the process improvement

possible issues and trends and communicate them to relevant stakeholders

initiatives and projects to counteract any possible trends.

Exit Survey (CSAT & DSAT) and performance trends to provide recommendations for program improvement

for the delivery of Data & Analytics metrics, forecasting at MBRs and QBRs

Key skills & knowledge:

Excellent communication & interpersonal skills.

Python coding skills, Visualization (Power bi), Advance Excel and data mining (Information Retrieval through text)

Educational Qualification: Graduation