Subject Matter Expert (Windows)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Subject Matter Expert (Windows)

Principal Duties and Essential Responsibilities:

Evaluate customer’s environment and create a scripted OS installation such as PowerShell, SCCM, and Group Policy deployment

Develop and maintain installation and configuration procedures and publish as Internal Knowledge article

Accurately document technical issues, escalations, and customer interactions

Updates Knowledge Articles (Internal/External)

Diagnoses problems accurately and works to find appropriate solutions in a timely manner

Investigate existing software to detect errors for software improvements

Proactively do trend analysis to offer preventative solutions and eliminate recurring problems.

Conduct software system testing for new products and provide feedback as necessary

Will be cognizant of all known service outages and will maintain awareness of all maintenance / software product changes that could impact customers.

Will work cross functionally in a customer facing capacity and coordinate with internal organizations with Five9.

Work within a 24x7x365 support environment.

Job requirements are subject to change based on management discretion.

Skill Requirements:

5+ experience working as Windows Support/Administrator

Bachelor’s Degree in Computer Science, Information Technology, or any related field.

Microsoft Certified Desktop Specialist (MCDS)

Microsoft Certified Technology Associate (MCTA)

Microsoft Certified Server Associate (MCSA) (any windows server)

In-Depth Knowledge in Software deployment using SCCM

In-Depth Knowledge in PowerShell scripting

In-Depth Knowledge in Configuration Group Policy

In-Depth Knowledge in Active Directory

Knowledgeable in Virtual Desktop Environment

Company Benefits:

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

While on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

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Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.