Deal Desk Analyst

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is looking for a Deal Desk Analyst to join our Sales Operations team. The ideal candidate for this role will be responsible for providing sales process support utilizing a variety of developed organizational and project management skills. The position reports to the Sales Operations Manager.

Responsibilities

Act as a sales-facing subject matter expert on process, policy, and pricing related matters

Assist sales teams in creating and positioning complex orders

Partner with sales to ensure opportunities are properly created and tracked in Salesforce including stage, probability, booking amount, and various other required field

Escalate key issues as necessary to Sales Operations Manager with the ability to explore future initiatives

Act as a system power user for all SFDC and answer questions before escalating for assistance

Active involvement for operational process improvements to increase the effectiveness of the Deal Desk

Continuously improve our ability to respond to the needs of Sales, Partners, and Customers

Active involvement and support for special projects as needed

Help ensure Best Practices are being implemented

Qualifications

Minimum 2+ years of experience supporting Sales organizations in a fast-paced environment

Proficient with Microsoft Excel

Salesforce.com Power User

Company Benefits

Company stocks

Annual merit increase based on performance

15% night shift differential pay

Paid Leave with Cash Conversion

HMO with free dependents

Retirement Plan

Life Insurance

While on work from home setup: Internet and meal allowance are provided

Employee Assistance Program for mental and social well-being

Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

#LI-Remote #LI-JM2

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here:

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.