L2 Support Engineer

Expertise troubleshooting large Server Environments and familiarity with Hardware components.

Fundamental awareness of Private, Hybrid, Public Cloud, OS: Windows and/or Linux, Virtualization

Knowledge and understanding of DHCP, SSH, Telnet, TFTP

Good Understanding of Hardware components at Server level & Data Center Configuration

Good understanding of TCP/IP protocols and OSI model

Experience of Hardware components of the Blade server (HP), Cisco UCS

Understanding on server hardware component and design

Knowledge of Windows Azure Platform services and offerings

Understanding of different cloud models like IAAS, PAAS and SAAS

Troubleshooting basic connectivity issues like Switch-port, fiber cable (LC,SC)

Understanding of networking concepts including IP Addressing, Subnetting, DHCP, technologies

Familiarity with DB tools (Kusto, SQL, etc.)

Understanding of geo balancing, geo-redundancy of cloud technologies preferred

Strong analytical and problem solving skills

Excellent written and oral communication skills

Leadership skills: Sound problem resolution, judgment, negotiating and decision-making skills.

Feedback/Metrics collection techniques to expose live site/service issues

Support a 24x7 live site support model for the services team owns

Regards

Poornima P

LTIMindtree