Director Enterprise Systems

Director of Enterprise Systems

Our client is a global leader in professional services and hiring a Director of Enterprise Systems. This individual will oversee the major enterprise systems used in Canada for its internal business process needs. This includes global and regional platforms - SAP, Salesforce, ServiceNow & Oracle/PeopleSoft.

Responsibilities

Lead the development and execution of the roadmap for Canadian internal systems, integrating global, regional, and local directions, working closely with system owners and other stakeholders.

Oversee the growth and evolution of internal systems, working with functional owners, vendors, regional and global application leads.

Represent the Canadian firm in planning and development of the global and regional systems. Maintain active relationships with platform leaders.

Ensure appropriate IT support is provided for all internal systems, lead troubleshooting and handle escalations. Know all the players (Global, Regional, Local and Vendor)

Work with system owners and IT service teams to ensure systems are operating efficiently and reliably, and platforms are current and secure.

Assist system owners and sponsors in the development of business cases for new systems and major changes to existing ones, and act as IT project owner where needed.

Act as Customer Relationship Manager to our enterprise system business owners, managing an ongoing portfolio of work related to business system changes.

Ensure systems meet security compliance requirements and data management standards.

Participate in the negotiation of vendor contracts and Canadian adoption of global contracts for business systems.

Manage spend for internal systems development, operation, support and licensing, provide annual budget requirements. Requirements

10+ years' experience in IT management, overseeing major business systems configuration, implementation, operation and support.

Bachelor's degree in Computer Science, Information Systems, or a related field.

Experience with enterprise systems including SAP, Salesforce, ServiceNow, Microsoft and Oracle/PeopleSoft platforms, and their cloud offerings.

Experience in interacting with senior leadership and delegates in a relationship management role.

Demonstrated ability to develop and implement strategic plans and achieve organizational goals through leadership capabilities that include leading people, change management, strategic partnerships, and business acumen.

Outstanding leadership skills with experience fostering a collaborative team approach to decision-making and the ability to influence, promote innovation and engage stakeholders.

Advanced understanding of project management methodology

Superior relationship, leadership, organizational and communication skills.