Customer Support Specialist (Bilingual)

Job Description

Join our Team - Come for a Job

Stay for a Career!

Wearwell is a global industry leader in the anti-fatigue matting market.

Our team members are more than just another number - they are family.

As our business grows, so must we.

We are seeking a Client Support Specialist, fluent in English and Spanish, to provide excellent support to our customers by analyzing and identifying concerns and promoting the best possible product solutions.

This is not a call center opportunity!

Monday to Friday 7:30 a.m. to 4:30 p.m. Hybrid role with work from home flexibility

Responsibilities

Process incoming customer orders and inquiries in a fast-paced environment using technology (EDI, chat, phone, e-mail, etc.)

Incumbent will spend approximately 2 to 3 hours per day interacting with customers by telephone.

Provide knowledgeable answers to questions about products, pricing, and availability.

Respond to shipping inquiries and answer order status questions.

Participate on team calls and meetings in the office and via web camera.

Ability to work overtime as requested.

Display a desire for continued professional development.

React positively to change and

Perform other duties as requested.

Qualifications:

High school diploma or equivalent; some college preferred; three years related experience in an industrial (manufacturing, production, or distribution) work environment and/or equivalent education, training, and experience.

Good verbal and written communications skills - fluency in English and Spanish required.

Ability to think critically and problem solve.

Team player able to assist in other areas as needed.

Ability to work independently from a home office environment that is free from distraction.

High-speed reliable internet access.

Ability to multi-task in a fast-paced production environment.

Attention to detail, focus on quality, and willingness to cross-train.

Reliable attendance is necessary.

Benefits

Competitive pay and time off - 80 hours vacation in your first year!

Comprehensive Medical Dental and Vision Plans - including Prescription Drug Coverage

Next Day Pay through Payactiv!

401k Retirement Plans with generous company match

Tuition Reimbursement

Student Loan Repayment assistance

Basic Life Insurance and AD & D

Long-term Disability coverage

Referral Rewards

Discounts programs and optional supplemental plans

A business casual work environment and

A company culture founded on integrity, accountability, and respect.

Certain state laws require the posting of the potential salary range for advertised jobs.

Individual base pay is determined based on a variety of elements including market data, experience, skills, internal equity, and other factors.

Drug-Free Workplace/EEO

Offers of employment are contingent upon

passing a post-offer, pre-employment drug screen and satisfactory background investigation.

Job Posted by ApplicantPro