Automotive Service Advisor Elevation Chevrolet GMC of Boone

Job Description

Full job description

Elevation Chevrolet GMC of Boone has an immediate opening for a Service Advisor to join our wonderful team of talented Service Advisors and Master Technicians.If interested please email or call Service Manager Justin Clark at or . This is only the beginning. We will be starting on construction of an all new facility and we must hire the right people now...Pick up the phone and set up an interview. You will be glad you did. Elevation Chevrolet GMC of Boone.

Responsibilities

Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

Greets customers in a timely, friendly manner and obtains vehicle information.

Writes up customers’ vehicle problems accurately and clearly on the repair order.

Test drives the vehicle with the customer as needed to confirm the problem or refer to the test technician.

Refers to service history, inspects vehicle, and recommends additional needed service.

Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.

Provides a complete and accurate written cost estimate for labor and parts.

Establishes “promised time.” Checks with the dispatcher, if necessary.

Obtains customer's signature on repair order; provides the customer with a copy.

Establishes customer's method of payment. Obtains credit approval, if necessary.

Notifies dispatcher of incoming work.

Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time.

Explain cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

Implements and maintains a service marketing program.

Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.

Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.

Keeps service department forms, menus, and pricing guides up to date.

Explains completed work and all charges to customers.

Implements a quality control process to eliminate comebacks.

Maintains high customer satisfaction standards.

Handles telephone inquiries regarding appointments and work in process.

Inspects all vehicles for bodywork, informs the customer if work is needed, and provides an estimate for bodywork.

Supervises all cleaning and prepping of new and used vehicles.

Maintains a professional appearance.

Keeps work area clean.

Other duties may be assigned

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Benefits

Medical, Dental, & Vision Insurance

401(k) Plan

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life, AD&D, Short/Long Term Disability, Specified Disease, and Accident Insurance available

Employee Discounts

Educational Assistance

Holiday Pay

Growth opportunities

Above average industry pay

Elevation Chevrolet GMC of Boone is an Equal Opportunity Employer and Drug-free Workplace Employer.