Operations Voice Manager

Job Description

GCyber is actively seeking a seasoned Operations Voice Manager to lead our voice communications operations with our high-visibility DoD client. This role is responsible for ensuring the seamless delivery of voice services, including VoIP and Telecomm, within a high-security environment. The ideal candidate will have a deep understanding of voice communications systems, a track record of operational excellence, and the leadership skills necessary to manage a dynamic team.

As an Operations Voice Manager, you will:

Oversee the operation, maintenance, and enhancement of the organization's voice communication systems, including VoIP, Telecomm, and other related technologies, ensuring high availability and optimal performance.

Lead a team of voice communications professionals, providing direction, mentorship, and support to ensure the team is effective, efficient, and aligned with organizational goals.

Develop and implement strategic plans for the voice communications infrastructure to meet current and future needs, including scalability, resilience, and security.

Work closely with IT security teams to ensure voice communication systems comply with all relevant security standards and practices, including those required for TS and SCI clearances.

Monitor system performance, identifying and resolving issues proactively to minimize impact on operations and service quality.

Manage vendor relationships, ensuring that all service level agreements (SLAs) and contractual obligations are met.

Keep abreast of the latest developments in voice communication technologies and industry best practices to drive continuous improvement and innovation within the organization.

Communicate effectively with senior management, providing regular updates on the status, performance, and strategic direction of voice communication operations.

Minimum Qualifications and Experience:

Active Top Secret/SCI clearance.

BS in Information Technology or a related field, demonstrating a strong foundation in IT principles and voice communication systems.

10+ years of experience in voice communications operations, with a focus on VoIP and Telecomm technologies within a DoD environment.

Security+ certification or equivalent, showcasing a commitment to maintaining the security and integrity of IT systems.

Proven experience as an Operations Manager in a voice communications context, demonstrating the ability to lead and manage complex IT operations.

Outstanding leadership and team management skills, with the ability to mentor, motivate, and guide a diverse team of IT professionals.

Strong problem-solving abilities, with a focus on proactive issue identification and resolution.

Excellent communication and interpersonal skills, capable of engaging effectively with team members, senior management, and external partners.GCyber is an Equal Opportunity Employer. This means you don't have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.

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