Hotel Front Desk Attendant

Job Description

$16 hourlyResponsibilities:

Handle customer complaints as necessary

Bookkeeping: keep accurate records of all hotel guest account information

Connect with the housekeeping department to ensure guest accommodations are ready

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programsQualifications:

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Well-versed in taking telephone calls and handling stressful situations

Working knowledge of Microsoft Office and reservation management systems

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Must have graduated high school, received a GED or equivalentAbout Company

Delta Hotels by Marriott creates a seamless travel experience in more than 90 locations across North America, Asia, Europe, the Middle East, Central America, and the Caribbean. Delta Hotels focuses on the details that truly matter, delivering a streamlined and flawless stay for its guests every time.