Desktop Support Technician

Job Description

Duration

5

Duration Unit

Month(s)

Req Description

Description

TJU needs a team of 5 desktop techs to come in behind large deployments for the Epic project and provide some post-deployment support.

3-5 years’ experience

Windows 10 literate

Citrix experience

Service Now (or other ticketing system)

Microsoft Office Suite

Strong hardware troubleshooting experience with PCs/Laptops/Printers/Thin Clients/Mobile Devices/Peripherals

• Barcode scanners

• Document scanners

HC preferred, but not necessity

Resume review/Phone interview – one and done with manager (Don Arnold)

ASAP start

Need to be able to travel from location to location if necessary

Enterprise Req Skills

windows 10,Break/Fix,citrix,microsoft office,troubleshooting hardware

Job Title

Desktop Support Technician

Top Skills Details

1. Proficiency with Windows 10 troubleshooting

2. Experience supporting a Citrix environment

3. Hardware troubleshooting - PCs/laptops/printers/mobile devices/scanners

4. Strong communication skills

Worksite Address

,Abington,Pennsylvania,United States,19001

Additional Information

Techs will work at all of the Abington/Aria clinical locations and physician sites. The five in-patient hospitals are: Jefferson Lansdale, Jefferson Abington, Jefferson Bucks, Jefferson Torresdale and Jefferson Frankford. Ideally the tech will have a primary location they are support, but need to be flexible and capable of getting to any of the other locations.

Drug Test Required

true

Experience Level

Intermediate Level

External Communities Job Description

Exclusive opportunity at top healthcare provider in the Philadelphia region. Need for 5 desktop technicians to help provide support after departments get new equipment deployed. 3-5 years of desktop experience with Windows 10 proficiency, hardware troubleshooting experience and ability to support a Citrix environment is necessary.

EVP

Contract at one of the largest health systems in the area. Exposure to both project based work as well as day-to-day support.

Direct support of the JNE EPIC project, ability to get healthcare experience - which is something many managers specifically look for - and be a part of a high-paced, results driven deployment team from start to finish on a project.

Work Environment

Clinical setting, working autonomously and with a team

Additional Skills Tags

windows 10,Break/Fix,citrix,microsoft office,troubleshooting hardware

Additional Skills & Qualifications

Strong communication skills. Will be supporting a variety of end users, including executives at times. Flexibility to get to multiple locations is a necessity as well.

Business Qualification

Impact to the Internal/External Customer

Deployments must be completed before EPIC go-live date or EPIC will not properly run, which will prevent patient documents and charts to run on the most up to date EMR software.

Interview Information

One and done phone interview with the manager

Why is Position Open?

Business Challenge

The organization needs additional hands to help support departments after the deployment team finishes deploying equipment into their environment. These techs will help troubleshoot any issues post-deployment and allow for all individuals to do their jobs effectively.