Desktop Support Engineer

Job Description

Description:

Assist with development of policies and procedures as it relates to the response to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance

Guide junior team members who provide customers with preventative maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction

Plan to implement, analyze, maintain, and support PC security

Locate and repair security problems and failures

Provide technical support to OD staff related to PC security

Develop and maintain documentation to maintain secure computing environment

Perform system and application vulnerability testing and communicate results to management

Serve as point of contact for all warranty and non-warranty parts replacements

Provide escalated technical support

Test, document and recommend applications and operating system updates

Diagnose and repair Windows Desktop software

Serve as liaison to leadership on treads and/or recurring issues with hardware and software

Provides status of all retired/decommissioned hardware to IT leadership

Work with vendors and business partners to remediate hardware and applications challenges

Skills:

Windows 10, Hardware, Imaging, Desktop, Support, Troubleshooting, Desktop engineering, PowerShell

Top Skills Details:

Windows 10,Hardware,Imaging,Desktop

Additional Skills & Qualifications:

Looking for someone who can server as a Tier 3 desktop support tech/engineer.

Experience Level:

Expert Level