Benefits Team Lead

Role: Benefits Team Lead - Shared Services

Location: Vaughan, ON

Duration: Permanent

Job Summary

As part of the Shared Services team, the Benefits Team Lead will be responsible for administering the benefit packages for North American and international employees.

Duties and Responsibilities

Assist with new-hire orientations including enrollment process for savings and insurance schemes

Coordinate daily benefits processing – process benefit enrolments, status changes, beneficiaries, terminations, etc.

Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records

Ensure monthly, quarterly, yearly reporting are completed including monthly financial reconciliations, T4 reconciliations, W2 reconciliations, etc.

Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans

Ensure the accuracy of all benefits enrollments in the HRIS system to provide vendors with accurate eligibility information

Advise retiring employees of LTD and optional insurance termination options including conversion where applicable

Provide customer service support to internal customers such as ensuring employees know what benefits are offered by the company, responding to benefits inquiries from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries

Develop communication tools to enhance understanding of the company's benefits package

Reviewing vendor invoices, resolving disputes, and reporting on fees and costs

Communicating with insurance and savings providers to resolve issues

Responsible for overseeing maintenance of around 1,500 employee benefits files

Qualifications:

Education:

Post-secondary education in in related field

Work Experience

Minimum 5 years’ experience in Benefits, ideally in a Shared Services environment

US benefits experience is a must (401K)

Experience working in HRWare/ RAMCO systems and experience in ERP systems (JDE preferred)

Flexibility and adaptability in a fast-changing and dynamic environment with evolving systems and procedures

Change management/ improvement experience

Experience working with confidential data

Attention to detail

Knowledge Required

Understanding of applicable government regulations, extensive knowledge of employee benefits plans, pension legislations and Employment Standard Act

Self-starter, works well with minimum supervision

Proven ability to prioritize, set, and meet deadlines while working under tight constraints and a strong ability to manage multiple tasks to completion at the same time

Ability to work in a changing environment with a continuous improvement mindset, openness to new and/or better ways of doing, and continuously striving to deliver the highest performance

Well-developed organizational and time management skills

Customer service mindset – both internal and external customers

Excellent interpersonal skills

Effective communication skills

Ability to work both independently and collaboratively