Technician

Yearning for More in Your Career? Explore Possibilities. We are seeking a Technician to join our team. As a Technician, you'll play a crucial role in ensuring the smooth operation and optimal performance of computer systems combining technical proficiency with problem-solving abilities and effective communication skills.

Objective

Software and Hardware support to Customer sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement. The technician will be responsible for compliance with SLA commitments as per contractual agreements.

What you’ll do:

Medium to High-Level Technical Support on systems, hardware, and software (Onsite, Remote, Telephonic)

Customer Technical Liaison

General fault-finding Troubleshooting

Infrastructure Fault Finding Commissioning

Project Commissioning

System Commissioning

Technical Training (Customer Internal)

Technical sales lead development

Service Calls: Support on all hardware/software installed on all sites.

Ability to assist HLS with issues in various databases for example SQL Express etc

Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.

Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.

Small Installations: Project Coordinating all new installations by making sure that the client knows requirements as well as meeting deadlines.

Maintenance: Ensure that hardware/software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up-to-date maintenance documentation to provide proof of the services rendered.

General admin duties include: Timesheets/ Documentation/ Reporting/ Health Safety

Training – Customer Training, Supplier Training, Training of Technical Assistants

Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation

Your expertise:

Function-related experience: 5 years+

Leading teams: 2 years

Project experience: 2 years

3+ years security software hardware installation experience

5 + years BES/SQUBE or SYNERION Software hardware implementation and commissioning experience

Networking Skills – TCP/IP, DHCP, Static VLAN (N+ will be beneficial)

Electronic Skills – Low Current Power, Relays.

Experience in installation of Turnstiles, Vehicle Barriers, Mantraps

Experience and certification in the installation commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwa Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV)

Experience and Fire Certification an advantage

Building Management design and implementation an advantage - Tridium

Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other

Electronic Security and Safety Systems

Structured and methodical with fault finding.

Access Control Skills

CCTV Skills

General Market Knowledge – Understanding the high demand of Customer Service

Software installation skills.

Hardware installation skills.

Qualifications required:

Gr 12 or equivalent College diploma

MCSE and or N+/A+ or N.DIP Electronic/Electrical Engineering, an advantage

Access Control and or Time and Attendance system(s) training certification

SQL Language Query Experience/Certification an advantage

Microsoft Office competent (Word, Excel, Visio, and PowerPoint)

PSIRA Certified (Grade E-C)

CCTV – Hikvision, Bosch, Milestone

Access Control – Impro, Gallagher, ZK

Fire – Ziton, Technoswitch

Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos

Basic Electronic

Other information applicable to the opportunity:

Permanent Position

Location: Gauteng

Travel: Occasional Basic traveling