Customer Experience Specialist

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

Generous PTO (including paid time to volunteer!)

Up to 9.5% 401(k) employer contribution

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:

In this program the individual will be trained in multiple areas within the assigned business organization. The individual will learn key processes across varying functional areas that will provide the individual with a holistic view of the organization. Gain real world experience working for the leader in the supplemental insurance and disability-based employee benefits marketplace. This position may be leveraged across lines of business and requires flexibility to be able to shift priorities based on business need.

Principal Duties and Responsibilities

Provide high quality transactional support to business areas with a keen focus on productivity, accuracy and customer service (could include but is not limited to resolving claims, billing issues, special projects, etc.)

Resolving customer service inquiries with exceptional customer experience

Utilize all appropriate tools and resources to resolve inquiries in a clear concise manner

Attain productivity measurement goals without compromising accuracy or service

Identify process improvement opportunities and recognize trends

Responsible for developing partnerships and working effectively and collaboratively with appropriate partners

Operate as a team player (e.g. provide and receive feedback, deal with conflict, support others, arrange for or provide back-up support as necessary)

Must strictly adhere to privacy guidelines

May perform other duties as assigned

Job Specifications

Bachelors degree or equivalent, relevant work experience

Strong PC skills (Word, Excel, Mainframe)

Strong time management and organization skills; ability to prioritize and function in a high production, deadline driven environment.

Strong level of technical knowledge, problem resolution and analytical abilities.

Strong customer service focus. May require flexibility in schedule during high volume timeframes.

Strong communication skills, both oral and written.

Solid mathematical and/or general accounting skills

Ability to think critically in order to problem solve and deliver solutions.

Ability to interpret and apply workflow processes.

Displays team-oriented skills.

~IN3

#LI-LM2022

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.$36,000.00-$64,800.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:Unum

828948

Remote/Remotely/Tele/Telecommute/From home