Customer Service Representative

Job Description

CSR (Customer Service Representative)

Long-Term/Ongoing

Handle various incoming and outgoing phone calls from new and existing customers regarding a variety of requests (scheduling, billing, service concerns, and general questions).

Demonstrate excellent communication skills as you interact with customers, with a problem-solving mindset to deliver excellent service.

Continually expand knowledge of company services and promotions to better serve customers.

Effectively communicate with customers and technicians to offer the best possible service and support, with the ability to use scheduling software efficiently and effectively (after training).

Use effective judgment in a wide variety of scenarios and escalate to additional internal support and field technicians as needed.

Monthly

Respond to customer inquiries with clarity and knowledge of products and services.

Ensure technicians have full schedules throughout the month.

Ensure monthly, quarterly, and annual customers are scheduled properly.

Complete commission reports monthly for CSR and their technicians.

Weekly

Clock in and out every day when coming and leaving work.

Ensure voice messages, website contact forms, and email requests are handled promptly.

Handle customer complaints effectively and escalate to the CSR Manager if needed.

Confirm and finalize technicians' schedules for the week.

Reporting: The CSR will report to the CSR Manager.

Requirements

High School Diploma or GED required.

2-5 years of previous call center sales experience, preferred.

Phone-related customer service experience is a plus.

Familiarity with Microsoft Windows, Word, and Excel applications.

Strong communication, problem-solving, and multitasking skills.

Ability to learn and apply technical information to support customers.

Availability to work flexible hours, including weekends and holidays, as needed. Company Description

Pest Control Industry - Commercial and Residential