Sales Director Business Development

Job Description

Position Title: Sales Director Business Development, North America

Position Reports to: CCO

Positions Reporting to this Position: n/a

FLSA Status: Regular Full-Time, Exempt

Location: Remote

Who we are:

DDC FPO is a global business process outsourcing (BPO) and technology partner for the transportation industry. We provide professional services to different verticals and stakeholders within the supply chain; including but not limited to: Less-than-Truckload (LTL), Truckload (TL), Private Fleets, Tank Carriers, Air Cargo, Maritime, Third Party Logistics (3PL), Freight Forwarding, Brokers, Freight Technology, and Freight Payment and Audit (FP&A) providers.

As a company that has been dedicated to the freight industry since 2005, we deliver a combination of technological and human resources to perform back and front office functions. Our service offerings are geared around cost savings, improved efficiency, streamlined processes, and enabling our clients to focus on their core competencies and achieve their goals.

DDC FPO, as part of The DDC Group (a worldwide network of BPO companies founded in 1989), we operate with a growth mindset. We are committed to driving the advancement of the industries that we serve in a way that creates a ripple effect, empowering each one’s respective communities. Our innovative people, processes, and technologies enable us to promote positive, tangible change in the world of business processes while simultaneously delivering superior quality service to our clients who include many of today’s top-ranked global transportation and logistics providers.

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Who we are looking for:

A motivated, self-starter to join our dynamic team as a full-time Director of Sales and Business Development. This is a critical role in the Sales team responsible for securing new business, through a consultative methodology, within assigned industries and verticals to increase market share as well as meet and exceed revenue growth. This is an independent contributor position.

Your primary duties will include:

Executing against sales strategies to drive explosive growth through lead generation, prospecting, client visits, participation in conferences and trade shows, contract negotiations, and SOW development.

Other responsibilities will include collaborating with senior management, operations, marketing, client account management and production to ensure the right “sales fit” for our capabilities. This is a remote role and requires 30-40% domestic travel with potential (up to 10%) international travel.

Essential responsibilities of the position will be to:

Sales Execution & Business Development

Conduct strategic business planning in assigned industries/verticals

Successfully execute against sales and business development strategies

Meet quarterly and annual revenue growth goals as set by leadership

Meet quarterly and annual outreach KPIs as set by leadership

Establish new business through continuous prospecting activities

Attend trade shows and client meetings to promote company brand and build rapport with prospects and partners

Customer Satisfaction

Balance business and customer needs to optimize profits and customer satisfaction

Collaborate with senior management and Client Account Management teams to improve overall customer experience and increase profitability on client accounts

Innovation & Process Improvement

Drive strategy and policy improvement by collaboration and continuous feedback with sales and marketing leadership

Conduct research on emerging trends within the defined industries/verticals and capitalize on findings to identify opportunities for new products, services, and strategies

The ideal candidate for this position has (or is):

Experience selling customer care services onshore, nearshore, and/or offshore (required)

BPO Knowledge across multiple services

Transportation and/or Logistics Knowledge (preferred)

Experience with customer service technologies

A proven track record of meeting assigned sales goals, targets, and individual KPIs

Experience presenting to and working with C-Suite executives

Experience working with a Customer Relationship Management (CRM) tool (HubSpot preferred)

An ability to travel – as designated above

Experience working in a remote role

Located in the Continental US

A Bachelor or Advanced Degree (preferred)

Perks and benefits of joining the DDC team include, but are not limited to:

A spot on one of today’s fastest-growing, privately-owned teams in the global outsourcing industry

Access to tools and resources for education, personal growth, and professional development

A competitive salary

Benefits including healthcare, dental, vision, and life insurance

Unique travel opportunities

Support for your future with company contributions to a DDC retirement program

The tools to succeed such as technology resources and partial mobile service reimbursement

Work-life balance in a family-friendly culture

A chance to give back to the community as part of our corporate social responsibility initiatives

Paid time off (PTO)