Experienced Automotive Service Manager

Job Description

Berglund Ford is looking for an Experienced Service Manager. We are part of Berglund Automotive, a well-established and reputable automotive group with 10 locations, representing 20 different automotive brands throughout Southwest and Central Virginia.

We are looking for a Service Manager that provides leadership to the team through continuous support, training, and development as well as ensuring that customers receive high-quality maintenance and repair services.

Job Summary:

As a Service Manager at Berglund Ford, you will be responsible for overseeing the service and maintenance operations for the dealership.

Benefits:

Career advancement opportunities with a growing organization.

Paid time off after 3 months.

Paid holidays.

Health, dental, vision, life, and disability benefits.

401(k) retirement plan.

Employee discounts on vehicle purchases and service.

Key Responsibilities:

Manage a team of service technicians and service advisors, including hiring, training, and evaluating employees.

Ensure that customers receive prompt, courteous, and effective service by providing concierge support to build a positive relationship with customers.

Oversee the quality and accuracy of repair and maintenance work.

Handling conflicts that may arise within the service department and addressing customer complaints in a professional and effective manner.

Distribute work between technicians.

Prioritize required services.

Qualifications:

Previous experience managing Ford or domestic service departments.

Knowledge of automotive systems, diagnostics, and repair procedures

Computer skills, including knowledge of automotive service management software.

Experience managing and motivating a team in a positive manner.

Ability to build and maintain effective relationships with customers and vendors.

Organized and detail oriented.

Valid driver’s license with a good driving record.

Berglund Automotive is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.