Host

Job Description

Level Experienced

Job Location KBA Retail LLC - Washington DC, DC

Position Type Full-Time/Part-Time

Education Level High School

Travel Percentage None

Job Shift Any

Job Category Restaurant - Food Service

Description

We are a high-volume, full service restaurant that serves American bistro cuisine, and we're seeking a host to join the team! Our Hosts greet guests as they enter and show them to their table or waiting area. In this role, you'll also engage with guests to ensure their meal is as good as it should be. To do well in this role, you should be comfortable standing for long periods and managing very busy shifts.

In this role, your main responsibilities will be:

greeting guests as they enter, and putting them on a waiting list as necessary

providing guests with menus and answering any initial questions

seating guests at tables or in waiting areas

assigning guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of guests

engaging with guests to ensure they're happy with food and service

responding to complaints and helping to resolve them

answering phone calls, taking reservations and answering questions

confidently answering questions about the menu

helping out with other positions in the restaurant as needed

providing great customer service

Requirements:

High school diploma or equivalent preferred

Ability to provide top notch customer service in a fast-paced environment

A positive attitude and ability work well under pressure with all restaurant staff

Ability to consistently do high-quality work while unsupervised

Able to work in a standing position for long periods of time

Able to safely lift and easily maneuver trays of food when necessary

Willing to follow instructions and ask questions for clarification if needed

Able to handle money accurately and operate a point-of-sale system

Able to work in a busy restaurant environment

Experience in a high-volume full service restaurant environment