Client Service Representative/Reception

Job Description

Description:

Hello Customer Service Reps! We appreciate your Compassion, People skills, and Enthusiasm, and would love to meet YOU!

Are you a Customer Care Professional or Receptionist who loves an urban setting?

Do you live near Arlington, Alexandria, Falls Church, & Bailey’s Crossroad? If you do, you understand this area is this melting pot of urban diversity and cultural flare. Our animal hospital is uniquely situated; we are a hidden treasure tucked away in a little Mediterranean emporium. We are not easy to find, but once you do discover us, you’ll step into a bright and open veterinary hospital with a welcoming atmosphere.

Our Team

We take immense pride in the team we have built. Our team is thriving, educated, fun, and easygoing. We maintain and honor our positive culture.

Our core values, Serve, Evolve, and Trust, are central to everything we do. While hiring, we will be looking for candidates who embody these values and want to work with like-minded veterinary professionals.

At Fairfax Animal Hospital (FAH), we believe that happier employees lead to happier pets. Whether you’re an experienced CSR, a Veterinary Assistant, or a Veterinarian, FAH is the place to be for a truly rewarding and fulfilling career.

With people-focused leadership and a commitment to providing work-life balance, careers at FAH are designed to help you grow your knowledge, reward your performance, and empower you to support the best outcomes for our clients and patients. Requirements:

What Will You Do?

Greet pet parents and their four-legged fur babies and ensure a smooth check-in and check-out experience

Provide a high level of hospitality for our pet parents

Champion teamwork amongst the support staff

Call our clients to remind them of lapsed patient care

Call clients to check in aftercare received

Manage the appointment schedule

Manage incoming calls, emails, and texts from clients and vet practices

Keep our reception area clean and well-stocked

Answer client questions and provide information and education as needed

You Have:

A love of animals and passion for the animal-human bond

At least 1 year of experience in customer service, hospitality, or client-facing receptionist positions

Experience in the veterinary industry is helpful but not required

Excellent written and verbal communication skills

High attention to detail and ability to multitask with accuracy and efficiency

Comfort level typing and utilizing multiple computer systems