Account Manager

Job Description

About the Job:

The Account Manager, serving the Western Massachusetts region, will focus on meeting customer requirements, addressing inquiries promptly, and striving to ensure a favorable customer experience. Their primary responsibility is to expand our cannabis business by cultivating and maintaining enduring client partnerships.

Adhere to company and state regulations.

Thoroughly understand our company and products

Co-Manage a portfolio of accounts to achieve long-term success

Develop positive relationships with clients and distributor

Act as the point of contact and handle customers' individual needs

Generate new business using existing and potential customer networks, consistently meeting sales goals

Resolve conflicts and provide solutions to customers in a timely manner

Report on the status of accounts and transactions

Set and track sales account targets, aligned with company objectives

Monitor sales metrics (e.g. quarterly sales results and annual forecasts)

Suggest actions to improve sales performance and identify opportunities for growth

Non-traditional work schedule including evening and weekend work

Maintain a high level of product and industry knowledge, including regulatory knowledge

Raise awareness of Holistic's brands in the marketplace through marketing tools, promotional events, and industry events and dispensary staff trainings

Seek unique and creative ways to promote Holistic's brands within scope of authority

Represent Holistic at industry events throughout the state

Track and report customers' preferences. Provide feedback and reports to Marketing and Sales departments regarding customer requests and event outcomes

Foster a workplace that upholds Holistic Industries' aim to be the Best Place to Work, Shop, and Invest in Cannabis

Other duties as assigned or any reasonable request from any member of management

Physical Requirements of the Job: Long periods of sitting. Long periods of screen use. Moderate to loud exposure to noise level and artificial light. Must be able to lift, carry and balance up to 30 pounds, may include walking or standing for extended periods of time, as well as stooping, bending over and/or crouching. Extensive travel required.

About You:

General:

Due to state regulations, qualified candidates for this position must be at least 21 years of age and able to pass a background check – certain criminal convictions may disqualify candidates based on state marijuana licensing regulations.

Education/Experience:

Bachelor's degree with a focus in business or marketing preferred

Proven work experience as a Sales Account Manager or Sales Account Executive

Hands on experience in sales and an ability to deliver excellent customer experience

Cannabis experience preferred

Technological Skills:

Proficient in Microsoft Office, specifically PowerPoint

Proficient in CRM software

Required Knowledge and Skills:

Must be passionate about the cannabis industry

High-level attention to detail

Self-driven and organized

Ability to prioritize tasks and meet deadlines with a shifting workload in a fast-paced environment

Knowledge of medical marijuana laws, MED regulations, and DPHE requirements; Previous marijuana industry experience preferred with priority given to candidates with experience in licensed facilities

Ability to adapt to changing priorities

Ability to communicate clearly and accurately

Ability to initiate and follow through on work independently

Ability to work collaboratively in a team environment

Professional demeanor, strong work ethic

Eager to learn and enthusiastic

Understanding of sales performance metrics

Excellent communication and negotiation skills

An ability to deliver projects and answer inquiries on time

Business acumen with a problem-solving attitude

Extensive state-wide travel is required