Customer Care Specialist (Night Shift)

Fresh graduates or with 2 years customer service experience

Work Setup: Onsite, Iloilo Office

Night shift (8 AM- 5PM)

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

About the Role

We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. They employ a four pillars approach to risk and compliance management - Essential Services Management, Property Risk, Height Safety, and Emergency Management.

What you’ll be working on

Interpreting and validating client's needs

Action an appropriate service response to resolve issues

Accurate data capture / entry

Effectively communicate with clients and contractors

Ensure internal and external service standards are met

Tracking and closure of outstanding jobs within agreed KPIs

Participate in system and staff development

What we’re looking for

Fresh graduates or with 2 years customer service experience

Excellent verbal and written communication skills (phone and email)

Proficiency in problem-solving

Possesses excellent people skills

Basic Knowledge with Microsoft Office Suite

Experience in working in a customer service role is a plus.

Accuracy and attention to detail is essential.

Capacity to perform both individually and as a highly effective team member

Able to prioritize, multitask, and efficiently manage time.

What we offer:

HMO on day 1

Competitive Salary

Paid leaves upon regularization

Weekly Employee Engagement Activities

Opportunities for Learning, Personality Development, and Career Advancement

Holistic Employee Experience

13th month pay

Mentoring/Coaching programs

People Development

Night Differential

Work Setup:

Onsite (Iloilo Office) 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City

Job Types: Full-time, Permanent

Benefits:

Company events

Health insurance

Schedule:

8 hour shift

Evening shift

Monday to Friday

Supplemental pay types:

13th month salary

Overtime pay