Customer Service Representative

Job Description

Job Description

The J.R. Orenstein Agency is seeking a bilingual (English/Spanish) Rock Star to join one of the top-performing State Farm agencies in the country! You will be responsible for generating results by helping customers with their property and casualty insurance needs, as well as Life & Disability Insurance. Through helping customers, you will also be responsible for assessing cross-selling opportunities in order to decrease exposures and provide better protection.

We are looking for empathetic, self-driven individuals who are ''A'' players and want to make a great living! Our work environment is fast-paced, upbeat, and results-driven. Experience in the industry is not necessary but experience with a CRM and over the phone sales is crucial. Our training and resources are top-notch and if you have what it takes, we will take care of getting you up to speed. Your main goal will always be to put the prospect's best interest first in order to properly protect them. If you are looking for a career on a high-performing team that cares about people, we want to talk to you!

Compensation: $60,000.00 - $85,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Group Health Insurance

401k (matching)

Profit Sharing

Paid Time Off (PTO)

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Evenings Off

Responsibilities

Achieve sales goals and measurables by identifying sales opportunities inside the book of business.

Ensures that the J.R. Orenstein Agency review process is used on customer calls.

Perform policy reviews with current customers.

Active outreach to current customers as well as past customers and people that have been quoted in the past.

Solve underwriting and inspection issues that arise.

Provide service to current customers.

Manage pipeline through company-provided systems and follow up accordingly.

Demonstrate competency and knowledge of new products & rules for our industry.

Requirements

The J.R. Orenstein's core values are having a positive mindset, being customer-focused, coachable, self-driven, and a team player. We lead with these core values every day which allows our team members to genuinely enjoy being a part of the agency and their team in order to provide excellence for our clients and each other.