Service Advisor

Job Description

At Big O Tires, we strive to be the preferred tire and auto service retailer in every community while making Big O Tires a great place to work. We offer affordable benefits, paid time off, a family oriented work environment, and all you need to be successful. Join our team today!

POSITION SUMMARY

As an Automotive Service Advisor for Big O Tires, you will focus on enhancing the customer experience, building loyalty, and maximizing sales. If you have a service sales background, a proven track record in sales, and are highly committed to delivering the best service experience to our guests, we would like to talk with you. This is a high-volume, fast-paced environment that requires the ability to multi-task, maintain a friendly and professional demeanor, with superb customer service and communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Build customer satisfaction and loyalty by providing the best guest experience

Achieve a thorough knowledge of all products, services, warranties and maintenance issues

Keep up to date through training and vendor publications

Adhere to the Big O Tire policies and procedures

Assist other sales or service associates as needed in an effort to exceed our customers' expectations

Help maintain the appearance and cleanliness of the building and perimeter areas

Assist in receiving or transferring goods and maintenance of the inventory including unloading trucks and warehouse stocking

Maintain showroom merchandise

Follow all safety practices as outlined in policy and procedures

Sales of tires and service-related needsQUALIFICATIONS

1 year minimum tire & auto service sales experience

Strong auto service & tire sales knowledge

Good leadership abilities and team building

Excellent customer service and communication skills

Strong organizational skills

Proficient at preventive maintenance sales

Maintain professional appearance at all times

Have problem solving abilities and be a self-starter

Multi-tasking abilities

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.