RTV Specialist, Reverse Logistics M-F 7am-3pm Bonus & FT Benefits

Who we are

As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions.

If that’s you, let’s work, learn and grow together.

We are building an inclusive and diverse team

Staples Canada is creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Some of what you will do

As the RTV Specialist, you will be directly responsible for the Return to Vendor program (RTV) in the facility. This involves detailed communication with home office specialists or vendor contacts to secure RMA’s for product to be returned. You will maintain all RTV inventory through a binning system. The position requires the tracking of all shipped outbound product, plus maintaining a detailed filing system of all RMA’s. Each day will be fast-paced, challenging, rewarding and meaningful.

Specifically, you will:

Conduct data entry for all products for potential Return to Vendor credit for item.

Maintain an accurate inventory system, performing cycle counts each period and investigating any discrepancies.

Inventory accuracy, part and serial verification prior to submitting any requests for RTV

Develop and maintain open and consistent communication with vendors and category specialists or managers to work with them in the coordination of all product to be RTV’d

Execute on home office RTV’s immediately.

Maintain accurate reporting on vendor performance and keep stakeholders apprised

Pick, pack, ship approved RMAs to vendor

Research of PO, Customer Order #

Scan RTV paperwork into DIM’s

Develop and maintain an efficient filing system for inbound transfer paperwork, courier forms, bills of lading and all outgoing products, including all DIM and RMA paperwork

All outgoing product is to be properly documented and labeled according to company standards.

Responsible for the safe keeping of assets and performing the job in the most cost-effective manner. Work with vendors, shipping companies to correct any issues with shipments or false vendor claims.

Properly secure company assets and physical inventory.

Maintain general cleanliness of the shipping / receiving area and other areas as assigned and according to company standards

Follows company procedures regarding security of store keys, locks, and secured doors and security of all facility product

Some of what you will get

Associate discount

Flex benefits plan

Learning & Development programs

And more...

Additional Information

Conditions may cause physical discomfort due to significant exposure to uncontrollable temperature, noise from delivery trucks, fumes from trucks, dirt & dust. Due to your direct contact with delivery trucks, there is higher risk of personal injury if you are not practicing safe working habits.

A significant output of physical effort is required through lifting, bending, pulling, twisting, etc.

Conditions exist where you may not be able to choose when to stop for a period of two consecutive hours, due to the continual receipt of deliveries, and or outbound shipment preparation.

Required to work a varying work schedule in order to meet the needs of the business. This would include working evenings and weekends as directed by management

Some of what you need

One year previous experience preferred.

Incumbents are required to have successfully completed high school

Excellent telephone and e-mail etiquette, according to company standards.

Computer Accuracy including excel, email and access are a must

Curious

Approachable

Passionate

Problem solver