Contact Rep

Responsibilities

Follow up with perspective students on their request for grad school information.

Transfer to correct department for enrollment assistance.

Perform diligent outreach through a strategy of call, text, or email.

High volume outbound calling

Monitor KPIs and exceed goals weekly.

Establishing a rapport and documenting relevant activities conducted via phone/email with customers.

Provide feedback on processes, successes, and areas of improvement to Supervisors.

Perform other tasks as assigned.

Qualifications

Bachelor's Degree from an accredited college or university

Proficient in MS Office and Outlook

Strong work ethic, great attitude, and attention to detail

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.