Systems Support Engineer

The Myticas team is in search of Systems Support Engineers for a Managed Service Provider client of ours. The opportunity is Hypid-Remote onsite 2-3 days a week (Chicagoland area). This role will consist of reactive customer support through ownership of customer tickets created in the incident tracking system, as well as using systems administration tools and knowledge of customer environments to provide proactive services for our customers and meet their SLA with high Customer satisfaction.

Responsibilities:

Manage a queue of incidents and requests related to compute platforms (virtualization, servers, storage, backup, and operating systems)

Use remote access tools to access systems at customer sites

Respond to incidents of varying priority and difficulty initiated by customers

Respond to alerts of varying priority and difficulty generated by monitoring systems

Complete simple to moderate requests and changes

Take part in a 1-week on-call rotation once every 6-8 weeks - Occasional work outside of business hours as required by customer

Occasional local on-site work as required by customers

Requirements:

2-5 years’ experience with server and virtual environment design, configuration, and/or maintenance activities. Strong virtualization, storage, and server performance troubleshooting skills are required.

Experience in VMware technologies.

Experience in Hyper-V, OVM, Red Hat, or other virtualization technologies a plus.

Experience in Microsoft Windows Server technologies

Experience managing Microsoft Active Directory, Exchange, SQL, and SharePoint

Storage and SAN experience. EMC, NetApp, or Nimble storage experience preferred. Experience with iSCSI and Fiber Channel networking a plus

Experience with data backup technologies required

Experience deploying and managing anti-virus platforms

Experience deploying patches in a Microsoft Windows environment

Fundamental understanding of network routing, switching, and firewalls required

Experience implementing and/or executing on Disaster Recovery solutions desirable