Customer Service Representative

Job Description

CUSTOMER SERVICE REPRESENTATIVE

GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO

ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER

(IF RETURNING CUSTOMER VERIFY INFO)

GET VEHICLE INFORMATION YEAR, MAKE AND MODEL

GET DETAILED DESCRIPTION OF CUSTOMERS CONCERNS

(TRY TO GET AS MUCH INFO AS YOU CAN DISCRIPTIVE WRITING)

ASK CUSTOMER IF THEY WILL BE DROPPING OFF OR WAITING

OFFER CUSTOMER WATER/ COFFEE

ASK SERVICE ADVISORS FOR APROX WAIT TIME

(DON'T JUST GUESS)

ALWAYS BE KIND AND FRIENDLY TRY TO MAKE EACH CUSTOMER FEEL WELCOME

WHEN DEALING WITH A DIFFICULT CUSTOMER NEVER ARGUE WITH THEM, ALWAYS EMPATHIZE AND OFFER TO GET A MANAGER.

DURING CASH OUT PROCESS GO OVER DECLINE WORK, THANK THEM FOR THEIR BUSINESS, OFFER MIDAS CREDIT CARD

KEEP OFFICE CLEAN, SMALL TALK WITH CUSTOMERS TO GAIN A RELATIONSHIPS, KEEP OFFICE OCCUPIED AT ALL TIMES

WHEN HAVING TV ON TRY TO VEER FROM HAVING POLITICAL NEWS OR RELIGIOUS CHANNELS ON

IF A CUSTOMER REQUEST AN ESTIMATES GET THE INFORMATION AND GIVE IT TO THE SERVICE ADVISOR