OCONUS Help Desk Technical Tier I Support-Romania

Job Description

*Contingent on contract award*

ROMANIA

ABOUT THE OPPORTUNITY:

Comtech Systems, Inc (CSI) is looking for Help Desk Technical Tier I Support candidates who will provide information and assistance resources that troubleshoot problems with computers or similar products on the network. Candidates will be expected to work with a spirit of cooperation and must exhibit a tenacious work ethic while possessing the drive and critical thinking to excel in potentially tumultuous conditions.

Prefer candidates with a valid US passport.

Must have an active, current Secret Clearance.

ABOUT THE COMPANY:

At our core, Comtech employees are driven by innovation. We are leaders in the advanced global commercial and government communications market. A career at Comtech enables you to design, develop, produce, and market innovative products, systems, and services for advanced communications solutions. You will facilitate and enhance the way people, businesses, and governments communicate around the world.

Comtech Systems, Inc (CSI). is a leading provider of mission critical solutions to government and civilian agencies with a focus on C4ISR solutions using any type of network, whether mobile, fixed, static, terrestrial, marine, airborne or in space. To help our customers combat a growing number of cyber-attacks on their systems, we provide training and certification and vulnerability compliance assessment. Comtech designs, develops, produces, and markets innovative products, systems, and services for advanced communications solutions. We are technology leaders in the markets that we serve and conduct our business through Government solutions. Our market segments consist of: Tactical Communications, Space & Component Technology, Mobile Datacom, and Cyber Security Solutions.

PRIMARY DUTIES:

All candidates will perform the following duties:

Field trouble calls via the phone and computer trouble ticketing system.

Perform laptop imaging.

Perform basic IP troubleshooting.

Build user accounts on the domain.

Add and remove computers from a Microsoft domain environment.

Assign user accounts to appropriate groups and permissions.

Build exchange mailboxes.

Troubleshoot user email issues.

Troubleshoot printers and map shared printers.

Document trouble calls and computer/network actions for reporting purposes.

SKILLS REQUIRED:

All candidates will have the following minimum skills:

Seven (7) years of experience with IT systems.

Minimum of four (4) years of experience in IT customer support.

Minimum of two (2) years of experience in a military environment.

Ability to communicate effectively, both written and verbally with diverse audiences, internally and externally to foster strong teamwork.

Work well independently or as a member of a team environment

Detail-oriented, with strong analytical skills.

EDUCATION/EXPERIENCE REQUIREMENTS:

Preferred Associate’s degree in Networking, OR eleven (11) total years of recent specialized experience.

Must be proficient with Microsoft Office.

Experience in maintaining certifications related to the requirement of the position.

CERTIFICATION REQUIREMENTS:

All candidates will have one (1) of the following required certification(s):

CompTIA A+ CE

Cisco Certified Network Associate (CCNA) Security

Certified Network Defender (CND)

CompTIA Network+ CE

Systems Security Certified Practitioner (SSCP)

Comtech offers a competitive salary, comprehensive benefits, and flexible paid time off options, for eligible employees:

Medical, Dental and Vision

LTD, Supplemental Life insurance and AD&D

Comprehensive 401k plan

Vacation accrual of 10 days annually

Bereavement, Military, and Jury Duty Leave

Comtech Telecommunications Corp. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.