Income Certification Specialist

Job Description

Our Story

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community-based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low- income older persons, many of whom live with mental illness and/or have experienced homelessness. WSFSSH is an Equal Opportunity Employer (EOE)

Summary Description

Reporting to the Building manager, the chief responsibility for the Income Certification Specialist is to assist in achieving quality compliance with the requirements of the WSFSSH’s external funders and regulators, thereby safeguarding WSFSSH’s assets and income streams, and meeting WSFSSH’s high standards for excellence in this sphere. In carrying out these duties the Income Certification Specialist interacts extensively with both external stakeholders (lenders, syndicators, equity investors, government entities, etc.) and internal staff to ensure that WSFSSH meets its compliance and reporting requirements.

Key Responsibilities

Assist with the completion of annual compliance recertification, monitoring deadlines and requirements to deliver such certification in a timely, thorough, quality manner.

Act as liaison regarding compliance and regulatory program standards and requirements; programs include HPD (Housing Preservation & Development) Section 8 / Affordable Housing, LIHTC, NYCHA, Section 8, Fair Housing, Affirmative Fair Housing Marketing, HPD Regulatory guidelines,

Assume a supporting role in deciphering and communicating relevant updates, facts, and requirements of related programs; help identify and implement training; keep abreast of material industry / program changes that impact upon WSFSSH’s projects / assets

Process rent bills, receipts in RealPage. Process rent payments in a timely manner.

Oversee and ensure quality control of the department’s Master Files (electronic and hard copy) related to tenant records / compliance records

Draft correspondence concerning all related building management, compliance, certification, subsidy, and other pertinent matters

Serve as the Leasing and Compliance team’s primary source, communicator, and reference point for tenant ledgers, income limits, maximum rents, and other key compliance parameters for relevant programs.

Review, approve, and resolve issues regarding rent rolls, TICs / recertification packages. Assist in audit preparation, responses, and other reports and data

Be a proficient user and troubleshooter within RealPage’s Affordable system; work with Assistant Manager and Property Manager with daily operations as requested.

Support and train building staff in their role(s) as contributors to the safekeeping and preservation of WSFSSH assets

Required Skills/Experience

Working knowledge of HPD, NYCHA, SECTION 8 guidelines

Demonstrated experience in project management, SRO building, affordable housing programs, income recertification, DHCR Lease Renewals and/or subsidy/regulatory compliance, property management and/or other areas related to WSFSSH’s Supportive Housing Management function

Excellent written and spoken communications skills

Strong office/organizational skills

Working with residents with disabilities and mental Illness

Ability to problem-solve independently

Proficiency in Word, Excel, Outlook, Teams, and Internet search/usage

Experience with RealPage’s OneSite

The ability to liaise effectively with supervisor, Core management staff, and other WSFSSH employees throughout the organization to achieve the Asset Management Team’s goal

Be emotionally, mentally, and physically able to perform job responsibilities

Maintain a strong and reliable work ethic and work schedule

Must be willing and able to be flexible and adaptable, to multi-task, to effectively handle competing priorities, and to hold and exercise effective and appropriately professional boundaries

Education

Bachelor of Arts/Bachelor of Science Degree preferred

LIHTC Certification, or relevant work experience preferred

WSFSSH is an Equal Employment Opportunity Employer (EEO); employment is based upon employees’ qualifications without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristic as established by law.

Monday through Friday 09:00 am - 05:00 pm

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