Dental Receptionist

Job Description

Job description

General Purpose

Attend to patients on the phone and in person. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office.

Main Job Tasks, Duties and Responsibilities

greet patients

register new patients according to established office protocols

assist patients to complete all necessary forms and documentation

verify and update patient information

enter all relevant patient information into data system

maintain and manage patient records in compliance with privacy and security regulations

answer and manage incoming calls/emails

schedule patient appointments

confirm upcoming appointments and recalls according to office protocol

arrange route slips for the next day's appointments

fill in cancellations and no-shows

organize referrals to other medical specialists

collect and receipt payments from patients at time of treatment

inform patients of financial treatment plan options/ payment schedules

prepare and mail billing statements

prepare claim forms for dental insurance

arrange supporting documents for insurance claims

sort and distribute incoming and outgoing mail/lab cases

maintain a professional reception area

safeguard patient privacy and confidentiality

Education and Experience

knowledge of Dentrix

knowledge of dental terminology, procedures and diagnosis

knowledge of computer and relevant software applications

knowledge of general administrative and clerical procedures

working knowledge of dental insurance

Key Competencies and Skills

communication skills

information collection and management

planning and organizing

accuracy

customer service skills

team work

initiative

adaptability

confidentiality

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Benefits:

401(k)

401(k) matching

Paid time off

Schedule:

8 hour shift

COVID-19 considerations:

we are following all the CDC recommendations for COVID-19.

Education:

High school or equivalent (Preferred)

Experience:

Medical Scheduling: 1 year (Required)

Dentrix: 1 year (Required)

Work Location: One location