ServiceNow Solutions Architect

ServiceNow Solutions Architect

Req number:

R2277

Employment type:

Full time

Worksite flexibility:

Remote

Job Summary

As ServiceNow Solutions Architect, you will deliver end-to-end automated solutions and apply high level knowledge within the ITOM Suite and CMDB.

Job Description

We are looking for a ServiceNow Solutions Architect specializing in CMDB. This position will be a full-time and remote contract opportunity.

What You'll Do

* Deliver end-to-end automated solutions which include technical implementation of the ServiceNow Platform, Core System, and Applications

* Deliver a high level of knowledge and customer service within the ITOM Suite as well as CMDB

* Explain the offerings available with ServiceNow ITOM Suite as well as CMDB

* Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

* Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

* Apply Agile software development practices for customizations to the platform and applications

* Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

* Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

* Effectively manage and execute high level tasks assigned via 'stories'

* Assists junior analysts through project(s) lifecycles

* Manages work against an often demanding timeline

* Communicates professionally and effectively, through verbal and non-verbal methods with business professionals and clients daily

* Flexible and has the ability to manage multiple projects concurrently

What You'll Need

Required

* Deep functional and technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting

* 5+ years of ServiceNow Development

* ITOM Suite experience

* Solid CMDB experience

* Event Management, Discovery, Service Mapping and Orchestration

* ServiceNow Certified System Administrator

* ServiceNow Certified Implementation Specialist

* Background in either software development or IT Service management

* Ability to work remotely and largely unsupervised, and to deliver to written requirements

* Effective communication skills via verbal and non-verbal methods

* Strong attention to detail

* Problem solving ability

Preferred

* Ability to architect, develop and convert customers legacy solutions into ServiceNow is a plus

* ServiceNow Admin (or higher) certifications desired (not required WITH equivalent experience)

* Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus)

* Understanding of Agile based approach to software development (SCRUM experience a plus)

Physical Demands

* Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

* Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

* Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Reasonable Accommodation Statement

If you require a reasonable accommodationApply here: