Customer Service Agent

Job Description

Job description

Lee Spring is seeking Customer Service Agent to join our team.

About us:

Lee Spring manufactures and distributes mechanical springs, wire forms, stampings and fourslide parts worldwide. We offer an extensive product line of more than 25,000 inventoried products in a variety of materials available in stock and ready to ship today. In addition, we also manufacture springs made to customer specifications. Lee Spring is the premier global source for stock catalog and custom designed mechanical springs and related products.

Founded by Robert Lee Johannsen in 1918, Lee Spring began in Brooklyn New York and our Global Headquarters are still based in Brooklyn today. Through the years, we have expanded with additional strategic locations throughout the United States, Europe, Latin America and Asia. We are well known for our extensive and comprehensive catalog of stock springs that have been used by engineers, professionals and buyers for decades. Beyond the catalog, we have considerable custom spring capabilities, personnel and a proficiency that comes with our many years within the industry.

Customer Service Agent

General Description

The Customer Service Agent works in our call center to provide our customer with a dynamic CS experience.

Job Responsibilities

Order processing

Providing request for quotes

Resolve customer issues

Issue and process Stock Return Material Authorizations

Handle busy, phone, e-mails and walk-in customers

Qualification Requirements

3+ years of solid customer service experience (call center or BEB is a must)

Ability to communicate with all levels of management internally and externally

Computer literacy with knowledge of Microsoft Office (Outlook, Word, Excel)

Excellent verbal and written communication skills

Fluency in written and spoken English

We offer an extensive benefits package, which includes Medical, Paid Time Off, Vacation Days, Holiday Pay, 401k Plan and ancillary insurances.

Lee Spring Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, we also comply with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

Ability to commute/relocate:

Benefits:

401(k)

401(k) matching

Medical insurance

Vision insurance

Dental insurance

Health insurance

Paid time off

Vision insurance

Shift:

8 hour shift