Service Advisor

Job Description

Service Advisor – Gerald Kia Naperville

We are expanding and looking for people who want to be part of a team and family based organization.

Hours

Monday - Friday 7-5 (Closed 12:00-1:00 for lunch)

Saturday 7-3 (Once per month)

Saturday 7-12 (Once per month)

Job Description

Put your natural knack for pleasing people to work! If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. We need more than a Service Advisor; we need an expert in the art and science of customer service—someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs. Experience with Hyundai or Kia preferred.

Job Responsibilities

Attitude is everything—greet service department customers promptly and courteously

Listen to each customer and clearly articulate repair needs to techs

Upsell recommended/additional services using low-pressure, high-integrity methods

Provide accurate estimates of repair/maintenance costs

Follow up on each repair and keep customers informed of progress

Notify customers when vehicles are ready for pick up

Review and explain repairs and associated costs with customers

Handle minor customer concerns and complaints

Keep Service Manager & Director informed of all problems or potential problems

Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Compensation

Weekly Base salary plus tiered commission of up to 10% and CSI bonus of up to $1000

Benefits

Medical, Dental and Vision Insurance

401K and Profit sharing

Paid vacations and holidays