Epic Application Coordinator (EpicCare Ambulatory)

Why Upstate Medical University:

SUNY Upstate Medical University, located in Syracuse, NY, is the only academic medical center in Central New York. It is also the region's largest employer with 9,460 employees.

The Upstate University Health System serves 1.8 million people, often the most seriously ill and injured, and includes Upstate University Hospital; Upstate University Hospital at Community Campus; Upstate Golisano Children's Hospital, and numerous satellite sites.

Affiliated with the State University of New York, Upstate's mission is to improve the health of the community through education, biomedical research and health care.

Innovating Healthcare Through Technology

Join our Information Management and Technology (IMT) team at Upstate Medical University to contribute to groundbreaking advancements, where technology meets healthcare.

Our team of over 350 forward-thinking professionals thrives on collaboration and innovation. We believe in the power of collective expertise to drive meaningful change. And we're dedicated to pushing the boundaries of what's possible to improve patient care and outcomes.

If you are looking for a career path that merges your passion for technology with a purposeful career that has a direct impact on your community, apply to join our Information Management and Technology (IMT) team at Upstate Medical University.

Job Summary:

We are seeking an Application Coordinator to join our team in Syracuse, NY.

The Application Coordinator - HIS works collaboratively with the Project Director and Project Managers, as well as other source owners, to develop a project plan for each project that will establish project timelines, tasks, and milestones in collaboration with the vendor.

The incumbent is responsible for in-depth knowledge of system software as well as operational workflows, to include achieving and maintaining application certification, coordinating and communicating with the end users and representatives from various hospital, financial, and ancillary departments on a routine basis, designing and building the application including routine maintenance and software upgrades, and preparing and maintaining application test scripts for assigned applications and actively participates in testing.

The Application Coordinator is also responsible for end-user support including off hours support as needed and preparing troubleshooting documentation as necessary for help desk and application team members.

Minimum Qualifications:

Bachelor's degree and three (3) years relevant professional work experience (preferably in a clinical healthcare setting) or equivalent combination of education and experience required.

Must be self-directed with strong interpersonal, communication, analytic and computer skills.

Preferred Qualifications:

Epic certifications in Ambulatory, Beacon, Phoenix, Wisdom, Kaleidoscope, Beans or Nurse Triage is preferred.

Experience working in a health care setting is desired.

Work Days: Monday-Friday, 8am - 5pm.

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