Branch Operations Manager

LGG INDUSTRIAL

LGG INDUSTRIAL is a solutions-driven national distributor of hoses, gaskets, and conveyor products. Our skilled colleagues serve customers in various industrial segments to improve their operations and reduce their total cost of ownership. With locations across the United States and Canada, we aim to deliver consistent service and support across North America.

We desire to create an employee-centric place to work, a place where you can develop your skills and grow as a professional. We provide training and advancement opportunities to build a career and life-work integration to keep you at your best.

Our philosophy is that the success of our business is directly dependent upon the health and safety of our associates. We focus on maintaining a safe work environment and strive to achieve zero injuries through our safety-first culture. For more information, please visit

ABOUT THIS OPPORTUNITY

Role Profile

Position: Branch Operations Manager

Job Location: La Porte Tx.

Job Type: Full-Time

Status: Exempt

Summary of the Role

The Branch Operations Manager plans, schedules and supervises the activities of the assigned Operations team on a day-to-day basis (coordination requires important part of time) and provides expert knowledge for more complex issues, in line with department/functional guidelines and procedures, in order to contribute to efficient and customized operations. They are responsible for coordinating the daily operations of the Branch with manufacturing centers, purchasing, and the Customer Service teams. They are responsible for the facility and employees; which include the Warehouse/Manufacturing, Quality, Safety, Shipping and Receiving, VMI, Drivers and Counter Sales (if applicable). The overarching goal is to ensure OTD for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.

Responsibilities

Must maintain 100% commitment to safety policies and procedures.

Responsible for Cross departmental coordination and communication (purchasing, safety, quality, sales, customer service and field service (if applicable))

Manage the personnel for efficiencies and error reductions. Ensure on-time delivery to customer expectations.

Monitor and Manage inventory to working capital requirements and maximize turns, while keeping the customer delivery commitments we have made.

Achieve and maintain maximum customer satisfaction ratings and approval standards.

Ensure proper staffing levels within each department; set goals for employees, evaluate and review personnel, Motivate personnel in departments under supervision.

Monitor business, systems and requirements to ensure ERIKS quality standards.

Oversee employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.

Ensure the Branch meets all company/customer/government mandates relative to personnel, safety, security, policies; including emergency planning and execution.

Manage RMAs related to the warehouse

Ensure Fleet Compliance: DOT; Comply; hours of service; maintenance of fleet (Donlen); GeoTab- tracker on company vehicles

Safety scorecard for location-non Sales

Responsible for Facility Management

Skills and Abilities

Requires excellent verbal and written communications skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional and courteous manner.

Must have a sense of “team” response to satisfy sales goals and assure 100% customer satisfaction and the ability to interact effectively with all types of people.

Requires computer proficiency, including Internet, e-mail, the operating system, Word, Excel, and various other software as needed.

Must have mechanical aptitude and the ability to learn about how our products are produced and used by our customers.

Must also have strong organization skills, be detailed oriented, possess problem-solving capabilities and have excellent customer service skills.

Key traits needed for success include, good sense of humor, compassion for people, excellent listening skills, ability to discipline and reward and the ability to continually prioritize the workload.

Requires ability to organize and prioritize workload and be able to interact effectively with all types of people in a dynamic and fast-paced environment

Business acumen, understanding a P&L, a plus

Experience/knowledge/understanding of lean six sigma and how to apply it, a plus

Minimum Qualifications

Must be 21 years of age or older

5-7 years of related warehousing or production experience

2-3 years of management or supervisory experience

College degree, Business Administration or Industrial Distribution preferred; will consider equivalent degrees

In lieu of degree will consider minimum 7-10 years management experience in an industrial distribution setting

Ability to work nights and weekends, as required

Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis.

Ability to consistently move throughout the facility during the full workday

Ability to comprehend work instruction and safety procedures, written or verbally

Ability to count and measure accurately

Ability to properly and safely use mechanical equipment and handtools

Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner

Strong organizational and communication skills, above average mechanical aptitude, and the ability to interact with a diverse customer base

Must have valid driver’s license

Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

Industrial setting experience

Total Rewards

Competitive compensation plan, with a bonus potential of 10% of salary

Health Benefits: medical, dental, vision, short term and long-term disability – available 1st of month following the date of hire

401k with company match

Paid vacation, holidays and sick time

Total Base Pay Range: $80,000 – 100,0000

Equal Opportunity Employer

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, genetics, gender identity, national origin, veteran or disability status.

Qualified Candidates Only. Although we appreciate your interest, only those selected for an interview will be contacted.

We will be accepting applications for this role through October 19th, 2023.