Technical Business Analyst

CSP's IT Practice has partnered with a locally based, commercial general contractor in their search for a Technical Business Analyst. This position is responsible for collecting, organizing, analyzing, and interpreting datasets to provide insights and support data-driven decision making. Supporting the technical operations of the company, ensuring that all technical systems are working properly and efficiently. The position will work closely with the Director of IT to ensure all technical systems are up-to-date and properly maintained. This position will be responsible for the deployment and management of computers, mobile devices and cellular technologies working closely with the managed service provider.

Data Analytics

Collect, clean, and preprocess data from various sources to ensure accuracy and consistency

Perform exploratory data analysis to identify trends, patterns, and correlations within the data

Develop and maintain automated data pipelines for efficient data processing and analysis

Using approved analytics solutions/software, create visualizations, dashboards, and reports to communicate to stakeholders

Conduct analysis and predictive modeling to extract insights and promote informed decision-making

Collaborate with operations and support teams to understand business requirements and provide data-driven solutions

Monitor data quality and integrity, identifying and addressing anomalies or discrepancies

Stay updated on industry trends and best practices in data analysis and visualization techniques via webinars, conferences, and other trade resources

Contribute to the development of data governance policies and standards

Support ad-hoc analysis requests and provide timely and accurate insights to key stakeholders

Technology

Provide excellent technical support to end-user community

Research new technologies and trends to satisfy the growing needs of the organization

Laptops / iPads / Phones / Cellular technology / Software Solutions

Develop and maintain technical documentation, including system configurations, processes, and procedures. [SOPs]

Provide new hire/intern equipment and technology orientation

Maintain vendor relationships for hardware, software and SaaS solutions

Manage SaaS solutions access and permissions

Schedule and coordinate technology upgrades

Manage and support conference room technology for all locations

Assess and procure hardware equipment and accessories for all locations

Support and manage jobsite network and technology setup

Cellular / Accessories / Cameras

Responsible for maintaining asset inventory and assignments

Process all I.T. related hardware and software invoices

Coordinate and work with Director of IT for new office technology and networks

Manage cellular phone accounts, invoices, deployments, upgrades and inventory

Attend weekly and bi-weekly I.T. review meetings

Develop and maintain SOPs, user documentation and technical manuals

Managed Service Provider [MSP]

Order and coordinate new device procurement and configuration with MSP

Coordinate new hires/interns network account and permissions

Communicate offboarding to MSP to disable/remove network accounts

Manage and escalate support issues with managed service provider

Special Projects:

Work with Director of IT on projects as needed

Minimum Qualifications:

Bachelor’s degree in business, Information systems, analytics, or equivalent preferred

MS 365 – Microsoft Outlook, Word, Excel, Teams, and PowerPoint proficiency

Basic knowledge of local and wide area networks

Familiarity with data modeling, warehousing, and database concepts

Strong analytical, technical, and problem-solving skills

Excellent verbal and written communication skills

Strong organization and time management

Proven ability to present clearly

Ability to work independently and within team environments

Strong ability to perform work accurately and thoroughly

For more information, please reach out to IT Practice Leader, Laura Reynolds, at: