Information Technology Desktop Support

We are seeking a skilled and experienced IT Desktop Support Technician to join our team in Philadelphia, PA. The ideal candidate will have at least 3 years of experience in providing high-level desktop support in an enterprise-level, Microsoft environment. This role requires daily on-site presence and involves a range of responsibilities from troubleshooting hardware and software issues to supporting our network infrastructure.

Fully Onsite in Philadelphia, PA

Lawfirm experience desired, but not required

Contract to Hire - $30.00/hr

Health Benefits Available while on contract

Key Responsibilities

Provide Tier 1 and Tier 2 desktop support, resolving technical issues related to Microsoft operating systems, Office suite, and other software applications.

Perform hardware and software installations, configurations, and updates.

Assist in maintaining and monitoring network infrastructure, including wireless and wired networks.

Troubleshoot issues related to printers, scanners, and other peripheral devices.

Support mobile devices, including configuration and troubleshooting of iOS and Android devices.

Collaborate with IT team members to diagnose and resolve complex issues.

Maintain accurate records of issues, repairs, and resolutions in the IT ticketing system.

Conduct regular system backups and perform data recovery tasks as needed.

Assist in the implementation of new technologies and system upgrades.

Provide user education and support, including creating user guides and conducting training sessions.

Ensure compliance with company policies and IT best practices.

Qualifications

Minimum of 3 years of experience in an IT desktop support role, preferably in an enterprise-level environment.

Strong knowledge of Microsoft environments, including Windows operating systems, Office suite, and Active Directory.

Experience with hardware and software troubleshooting.

Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and VPN.

Excellent problem-solving skills and the ability to work independently.

Strong communication and interpersonal skills, capable of explaining technical concepts to non-technical users.

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.

Ability to handle multiple tasks simultaneously and prioritize effectively.

High school diploma or equivalent; higher education or certifications in IT or related field are a plus.