Level 2 Support Technician

LaSalle Network is working with an in-home nursing care organization, who is in need of a Level 2 Support Technician. The individual will perform contract, performance, relationship and risk management with IT vendors. If you are looking for a new opportunity to learn and grow professionally then this position is for you!

Level 2 Support Technician Responsibilities:

Install and maintain operating environments

Monitor these operating environments and responding to issues proactively

Respond effectively and speedily to any problems

Maintain a professional demeanor with clients and colleagues

Provide training and support to level 1 staff and document knowledge base articles

Ensure operating environments stay safe and secure

Update any software and hardware where necessary

Document all reported malfunctions and actions taken in response

Level 2 Support Technician Requirements:

Excellent verbal and written communication skills

Proficient in Microsoft Office Suite or related software

Extremely organized with great attention to detail

Self-motivated and works well independently and as part of a team

Knowledge of current networking protocols and standards

Hands-on experience in troubleshooting connectivity issues

Knowledge of network technologies and topologies, TCP/IP based routing and switching, firewalls, and IDS/IPS

Working knowledge of cloud environments such as AWS and Azure

Extensive experience working in a team-oriented, collaborative environment

Ticket or support software (such as ServiceNow)

Linux and Windows-based servers, VMWare and associated hardware

Office 365, SharePoint, Citrix Certifications such as a Microsoft Certified Solutions Expert (MCSE), Cisco Certified Network Associate (CCNA), Citrix Certified Professional - Virtualization (CCP-V), or Amazon Web Services Certified Solutions Architect (AWS CSA)

Thank you,

Mike McGlauchlin

Senior Project Manager

LaSalle Network

LaSalle Network is an Equal Opportunity Employer m/f/d/v.

LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.

LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LNPW