Desktop Support Technician

Job Description

Desktop Support, Securify

Full-Time

In-Person Position, Mountain View, CA

401K, Dental, Medical, Vision

Compensation: $35-$45 per hour, depending on experience

Desktop Support

Responsibilities and Job Duties:

Basic troubleshooting and support for Windows and MacOS environments.

Setup, configuration, and troubleshooting of PC and Mac hardware, software, apps & OS.

Basic troubleshooting for Android and iPhone.

Ability to specify and build a PC.

Administration of end-user accounts.

Assistance with any generalized technical issues.

Maintenance and management of inventory sheets and network diagrams.

Installation, diagnosis, and configuration of printers and scanners.

Monitor, track, and resolve network outages.

Willingness to occasionally travel to job sites (e.g., to different parts of CA, out of state).

Attendance at meetings with clients or team members.

Desktop Support Skills and Qualifications:

Excellent language, communication, and client-facing customer service skills.

Developed problem-solving and critical-thinking skills.

Capability to support clients through remote solutions.

Knowledge of Windows OS, Mac OS, Android, and iOS.

Ability to thrive in a team environment.

Sense of how to appropriately prioritize projects.

Strong documentation and organization skills.

Basic understanding of network fundamentals and familiarity with network topologies.

Must be fully vaccinated for COVID-19 and pass an extensive background check.

Ability to lift up to 50 lbs, bend, stand, walk, kneel, and assume awkward positions.

Skills nice to have but not required:

Possess relevant certifications, such as Microsoft, Palo Alto Networks, CompTIA, and Cisco.

Experience with Google Workspace, Office 365, JAMF, and Workspace One.

Familiarity with Linux systems, such as Ubuntu.

Experience in installing and configuring IT-related hardware (e.g., firewalls, access points, network switches, etc.).

Bachelor’s degree in Information Technology or another technical field.

Benefits and Perks:

Medical, Vision, & Dental coverage.

401K Matching.

Monthly reimbursement stipends for cell phones, meals, and gym memberships.Company Description

Securify, located in Mountain View, CA, is a leading Managed Service Provider (MSP) focusing on advanced security systems and network solutions for residential and commercial sites. With over a decade of experience, we provide comprehensive services from initial planning and integration to ongoing management and support, all customized to meet each client's unique needs. Our commitment to excellence guarantees that every project adheres to the highest standards. As an inclusive employer, we prioritize diversity and offer competitive benefits, retirement, and personal and professional growth opportunities.