Lead UX Designer-Remote

Who we are:

Vista has always been an important partner to small businesses around the world by providing high-quality print services, and now we’re taking that partnership to the next level. We’re transforming our company to become the go-to partner that helps small businesses design and market their services at every point along their journey. By providing a spectrum of design and marketing help — from the tools to create designs from scratch to the resources they need to get the right designs created for them — we’re becoming the expert design and marketing partner for small businesses. This transformation requires a global team of UX designers adept at crafting the right tools, content, and experiences to help our customers bring their visions to life. This is where you come in.

Where we’re headed:

For our transformation to be successful, design thinking and user-centered design principles have to be central to everything we do. Since embarking on our transformation strategy, we’ve expanded the size of our global UX design team significantly, attracting some of the most talented and driven designers in the business. In 2020, Vista acquired 99designs, the global creative platform that makes it easy for designers and clients to work together to create designs they love, which also added even more talent and perspective to an already rapidly growing international team of UX designers.

What we value:

Collaborating cross-functionally and within the UX team

Delivering unparalleled value and benefit to our customers while delivering on business goals

Thinking about the entire customer journey – across every touch point

Being curious and thinking broadly about the possibilities before narrowing on a solution

Being data-inspired and running smart experiments

Being creatively bold

Growth-mindset

What you’ll do:

Vista is looking for a Lead UX Designer to join one of the four product teams in the Vista Corporate Solutions organization. While the core Vista experience serves small businesses, Vista Corporate Solutions offers additional products and services that uniquely support businesses at a larger scale. These solutions include ProShop and ProAdvantage, both of which have been experiencing explosive growth. This role is an opportunity for a talented designer to help bring an endless selection of print, promotional, and digital products to VCS customers, through Vista’s unique marketing expertise, design services, and tech-forward solutions. With extreme independence and ownership, you will lead discovery efforts to understand customer needs and business viability and lead global and highly matrixed collaboration within VCS and across Vista.

Conceptualize and explore visionary new product design solutions, that evolve and differentiate the Vista experience for customers.

Shape ambiguous ideas into concrete user stories and innovative product experiences, utilizing a user-centered design process; be hands-on at every stage of the design process, as well as direct more junior designers who are working alongside you.

Deeply involved at every stage of the design and development process - from discovery through detailed design, execution, and iteration-creating high-quality user flows, wireframes, pixel-perfect designs, and prototypes or at times through collaborating with other designers.

Part of the decision-making process to identify and prioritize strategic product design work and how initiatives are explored and performed upon.

A partner to data, Voice of Customers, and UX research partners for foundational guidance on product direction, and new concept validation.

A valuable partner to cross-functional teams, including brainstorming with collaborators around product problems, solutions, requirements, and priorities.

Present concepts to immediate and cross-functional team members with confidence and an open mind to feedback and constructive criticism.

Develop a deep understanding of the Vista design system and marketing brand guidelines, knowing when to push beyond existing standards and patterns while ensuring consistency.

An evangelist for user-centered design methods across Vista.

What you’ll bring:

At Vista, we value the experiences that individual team members add to our culture. Please don’t hesitate to apply even if you don’t meet the exact qualifications, we look forward to learning more about you!

6-8+ years of experience designing sophisticated digital products, preferably in the B2B SaaS space.

4+ years of experience working collaboratively with product, engineering, design, content, and user research teams.

Strong portfolio showcasing UX and design skills through multiple case studies demonstrating user-centered, creative, highly conceptual, and innovative design solutions that had measurable positive impacts on users and the business.

Experience creating complex applications with different user goals that combine expertise and include domain best practices to deliver non-interruptible end-to-end customer journeys.

Experience bringing to bear quantitative and qualitative data to inspire design decisions and solutions.

Ability to move between high-level design and detailed design, and between future concepting and near-term implementation.

Ability to build strong cross-functional relationships with cross-functional peers, including designers, product managers, and engineers.

Ability to present design concepts and solutions clearly to a variety of audiences.

Highly skilled with type, hierarchy, color, composition, contrast, and other graphic design fundamentals.

Passionate about design trends, tools, processes, and methodologies, and willing to learn and share new insights with the team.

Highly skilled with design tools such as Adobe Creative Suite, Figma, and/or Sketch to create high-fidelity mock-ups and prototypes.

Experience working with globally distributed teams, and/or in highly matrixed organizations.

Nice to have:

Relevant degree in the field of Design or HCI.

B2C e-commerce experience

Experience working with globally distributed teams, and/or in highly matrixed organizations.

Experience designing across responsive web and native mobile platforms, as well as within large-scale digital ecosystems.

Why You’ll Love Working Here:

Being at Vista means that you don’t see work as just a building, a desk or a manufacturing floor. You see it as a chance to take a step forward in your career journey – and your life. We strive to give you everything you need to learn, grow, and succeed. Through innovation, collaboration, and perpetual exposure to what’s next, we’re always pushing boundaries and broadening our horizons. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we just call it another great day at work.

Vista has received numerous recognitions including a perfect score of 100 on the Human Rights Campaign Foundation’s 2021 Corporate Equality Index (CEI) naming us the Best Places to Work for LGBTQ Equality. We also earned a place as one of the best remote-first workplaces in the U.S. and on the Boston Best Places to Work list from Built In. In addition, Vista’s CEO, Robert Keane, was recently honored with Comparably’s Best CEOs award, listing him among the top CEOs according to employees.

About Us:

Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion:

Vista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer:

Vista, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires