E Dashboard & CX Tool development

Profile - Customer Satisfaction : E Dashboard & CX tool development

Roles & Responsibilities

Experience on E-Dashboard for CX parameters ( CC/100, ART, Quality Closure etc. )

CX tool development & coordination with IT

Execute the Sales & Service campaigns. ( i.e. Lead Generation, Product Recall etc.)

Manage Sales force CRM system, Including customization, configuration & data integrity.

Implement & optimize marketing cloud campaigns to reach target audience.

Lead IT activities related to customer data management & system integration

Analyze the customer data & feedback to identify opportunities for improvement & innovation.

Develop & maintain sales force reports & dashboards to provide actionable insights for management .

WhatsApp Integration & Chatbot .

Stay up to date with Sales force updates & New CX tools.

Required Qualifications : B. Tech/ MBA

Certification : Salesforce certification

Fluent in English and Hindi

Required Skillsets

5 ~ 8 years of experience in Customer Care department in Automobile & allied company. Preference would be passenger car experience.

Energetic, self-motivated, service attitude, good planner & strong implementer

Analytical skills, industry awareness & excellent communication & listening skills

Good interpersonal skills in terms of dealer management, staff handling & customer grievance management

Good presentation skills & proficiency in MS Office