VW Automotive Technician

Job Description

Automotive Technician - European & Exotics

Location: Dublin, Ohio

Midwestern Auto Group (MAG)

Are you a reliable and highly motivated individual with a passion for working on vehicles? Do you take pride in high quality work and enjoy working in a fast paced, customer driven environment? Are you looking for professional development and career growth? If so, consider applying to join our team as an Automotive Technician.

Established in 1957, today MAG is the world’s largest group of European brands. Housing a total of 14 brands on our 65 acre campus in Dublin, Ohio. Our product line-up includes Audi, Bentley, BMW, Ferrari, Jaguar, Lamborghini, Land Rover, Lotus, Maserati, Mini, Porsche, Rolls-Royce, VW, and Volvo.

At MAG, we aspire to build lifelong relationships with our customers and employees, earning their trust and respect by providing the highest quality products, services and solutions in a profitable growth-oriented manner.

Our Service Department features state-of-the-art equipment and the latest diagnostic tools to support our team and best serve our clientele. Our experienced technicians in our Service Department are factory trained and have in-depth knowledge of the vehicle’s operation and maintenance requirements.

We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic.

If your goals and values align with MAG’s, we want you to join our team.

About this Position:

Responsible for identifying vehicle issues and performing necessary maintenance and/or repair work. Possesses advanced background and knowledge of vehicles to efficiently execute high quality repairs. Familiar with the operation of high-tech features, microchip-controlled systems, and electrified vehicles. Responsible for attainment of Customer Service Index/Net Promoter Score targets.

Responsibilities include:

Diagnose, repair, and maintain vehicle automotive systems including engine, drivetrain, suspension, brakes, electrical, HVAC, etc.

Performs specified work with efficiency, accuracy and in accordance with dealership standards and manufacturer specifications

Collaborates with Service Advisors and provides complete estimate of labor, parts, and timing

Maintains open lines of communication with Service Advisors to ensure customers are well informed

Follows operations standards in completing all necessary repairs and maintenance

Performs quality checks on work and road tests vehicles as required

Documents findings, repairs and maintenance on repair orders and inspection sheets per company and manufacturer’s requirements

Builds customer relations and promotes loyalty and referrals by delivering timely, high-quality repairs

Maintain clean, organized and safe work environment and service bay

Ensures achievement of CSI/NPS targets

Stays current on required manufacturing training

Work Experience:

Minimum of 2 years of experience and manufacturer or ASE Certification

Well versed in repair of all electrical and mechanical vehicle systems

Knowledge of new vehicle technologies

Experienced in use of computers and technical equipment to diagnose vehicle issues

Use of hand and power tools to repair and replace parts

Extensive experience in performing routine vehicle maintenance and warranty items

Demonstrated effectiveness in handling complex technical repairs

Reading, analyzing and interpreting common technical journals

Determining the cause of operating issues and deciding how to solve problems

Experience in working with Dealer Management Systems (preference for CDK)

Proper handling and disposal of hazardous materials/waste in accordance with procedures/regulations

Ability to translate technical information to Service Advisors/customers

Education/License/Certifications:

High School Diploma or GED

Valid driver’s license and clean driving record

Key Competencies:

Attention to detail

Efficiency

Problem solving

Strong work ethic

Customer service orientation

Total Rewards:

Competitive flat hourly rates with earning potential up to $150,000+ annually

Start-up compensation guarantees

Technician mentorship programs

Company paid factory training - Factory rewards programs

Career progression programs & opportunities

Relocation assistance, tool allowances, tuition reimbursement (case-by-case, based on experience & qualifications)

Medical, Dental and Vision

Life, Short-Term, and Long-Term disability

Paid time off including, vacation, holidays, and sick time

401K with company match up to 4%

Discounted manufacturers lease program

Service and parts discounts

Company provided uniforms

Flexible work schedules, Monday through Saturday with one day off during the week, including no late evenings and no work on Sundays

Career Growth:

Training and development programs to advance knowledge & skills

Career mobility across 14 European brands

MAG is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

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