IT Tech Support / Managed Services Technician

Job Description

Job description

IT Tech Support / Managed Services Technician / Field Network Technician (Bay Area-San

Francisco), not a network administrator.

Successful IT Support Services Company is seeking a Quality Technician who is a team player,

good at troubleshooting, has an excellent attitude, and has a great work ethic. There will be a

combination of on-site customer appointments and remote desktop support in our main office in

Campbell. This position requires driving and working at various client sites in the greater Bay Area

for ongoing projects. There will be some lifting required and work on weekends. Must have a reliable

vehicle, insurance, and a valid drivers license.

Responsibilities:

The Technician will be responsible for the installation, setup, support, maintenance, troubleshooting,

updating, and repair of Servers, IT networks, computer hardware, and software, printers, wireless

networks, anti-virus programs, routers/switches, etc., at client sites. This includes following up with

customers to keep them informed of the status/progress of their issues/projects. This position also

supports voice and data communication equipment, along with the associated wiring. Creating IT

documentation.

Qualifications:

Good interpersonal and communications skills, customer relationships; ability to work independently;

work efficiently under pressure; demonstrates team spirit; exhibit a sense of urgency in a system-down

the situation, responding quickly to end user technical issues; must be willing to learn new skills with the

ability to follow written procedures and guidelines; meet deadlines and prioritize assignments.

Required:

4 years of working and managing networks, and 2 years of experience in MSP (Managed Service

Provider). Advanced troubleshooting techniques; quick adaptation to new technologies; solid

knowledge of PC, servers 2022, 2016, 2012, network, Windows11, Windows 10, and Windows

Server Domain controller. Preferred certifications or proficiencies: A+, MCSE, Network+, CNA, Apple

Certified. Experience in Networking Healthcare (Dental) offices, installing network Cat5e/Cat6

cabling and certifications will be a big plus. In addition, applicants should be prepared for the

following on a regular basis: Documenting a history of each project or service call provided;

answering calls (clients or office); filling out and submitting work orders; driving to clients sites;

entering time or invoicing in an online scheduling system or similar; flexibility with work schedule

(Possible weekend service calls, installation and support duty).

Benefits:

Car allowance, cell phone, vacation, Health Insurance, 401K, and paid holidays. Qualified applicants

may undergo an online assessment. The candidate that is hired will undergo a background check

and drug test. We insist on an environment where every employee/contractor is valued for his or her

uniqueness.

Job Type: Full-time

Pay: $35.00 - $40.00 per hour