Case Manager - MOMobile Managed Care

Job Description

Organizational Summary

Maternity Care Coalition (MCC) is a community-based nonprofit organization serving Pennsylvania and Delaware with over four decades of commitment to improving maternal and child health and early care and education. MCC’s mission is to improve the health and well-being of pregnant women and parenting families and enhance school readiness for children 0—3. We achieve this through direct service, advocacy, and research, in collaboration with individuals, families, providers, and communities. We envision a future where parents impacted by racial and social inequities can birth with dignity, parent with autonomy, and raise babies who are healthy, growing, and thriving.

Position Summary

The Managed Care Case Manager (Advocate) is responsible for providing culturally sensitive group education and case management to pregnant and newly parenting women, including assessment, referral, follow-up, monitoring and needed supportive services. Services are provided are in-person during regular business hours as well as evenings and weekends.

Benefits include

Generous SIGN ON Bonus

Three (3) weeks paid vacation, plus One (1) week paid Winter Break

Medical, Dental, Vision, Voluntary & Supplemental Life Insurance through CIGNA

Cafeteria Plan through Flex Facts Essential Functions

Provides intensive case management, including assessment, referral, follow-up and monitoring to high-risk pregnant women, new parents and their families, through routine in-person home and office visits and regular phone contact.

Participates in outreach efforts to locate and communicate with pregnant women and new parents and direct them to needed health and social services.

Supports clients in planning for their own health and social service needs by assisting clients in identifying goals.

Refers participants needing more intensive follow-up to appropriate agencies. Learns about and makes contact with community resources needed by clients.

Conducts health promotion activities by providing client education, disseminating educational literature, and distributing disease prevention materials including condoms.

Ensures timely scheduling of in-person prenatal, postpartum, well child, and early intervention appointments.

Assists in organizing client meetings and other special events

Facilitates (or co-facilitates) community health education programs

Attends community meetings, health fairs and represents MCC as requested by supervisor.

Keeps careful records of all contacts made and follows up as necessary. Keeps accurate records of services received by clients.

Routinely uses MCC client database and other computer systems including e-mail, Internet and word processing.

Attends orientation and ongoing training sessions on maternal and child health and welfare, child abuse, housing, nutrition, substance abuse, counseling, parenting, infant and family support issues.

Meets with supervisor regularly to report on and discuss work.

Ensures confidentiality of client records, sharing pertinent information only with the client’s approval.

Knowledge, Skills, and Abilities

Ability to travel in and around the Greater Philadelphia region to conduct home visits and community outreach.

Experience in client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions.

Strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, community partners, clients, and members of the community.

Demonstrated clinical social work skills.

Understanding of MCC’s mission, goals, and objectives and ability to work independently with a high level of energy and contribute as part of a larger team.

Knowledge of the concepts and practices associated with community health issues, particularly with pregnant women, prenatal care, parenting and other services for mothers, young children, and their families.

Knowledge of and sensitivity to issues facing the community served.

Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.

Effective and accurate documentation of case notes and client data according to established client management documentation procedures.

Ability to organize tasks in an efficient manner and follow-up and follow-through with strong attention to detail.

Experience, Education, and Licensure

High School diploma required;

Associate degree or relevant certification (e.g., Community Health Worker) preferred.

People with lived experience are strongly encouraged to apply.

Experience providing community-based services and knowledge about community health, parenting, and maternal and child health issues.

Valid driver’s license and driving experience.