Valet at Memorial Hermann Sugarland

Job Description

Description

The Valet Attendant ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. The Valet Attendant is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Valet Attendant works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality and safety standards are met at all times as well as adhering to state and local laws.

Key Responsibilities

Mobilize and coordinate beginning-to-end valet process by retrieving keys, retrieving vehicles for waiting guests, loading guest vehicles, and issuing tickets and/or leveraging electronic devices to enter customer information

Foster customer success, happiness, and retention by building customer rapport, addressing customer inquiries, and providing directions when added

Act as a fast-moving courteous company brand ambassador by interfacing with guests, opening guest vehicle doors, and unloading vehicles

Deploy vehicle safety and security procedures to direct traffic, barricade positions, park guest cars in applicable spaces, inspect vehicles for damage, and report incidents and claims to location-designated leadership

Pioneer financial operations by requesting and collecting relevant fees and reconciling end-of-shift revenue

Meet and greet all guests upon arrival; open guest vehicle doors, assist with unloading vehicle when necessary

Retrieve keys from guest; issue ticket to guest, or enter customer information using electronic device

Park guest car in appropriate space, ensure safe and appropriate operation of guest vehicles

Inspect vehicle for preexisting damage record information using electronic device or manual ticket, correctly record the make, model and exact location of each vehicle

Quickly retrieve vehicles for waiting guests; assist guests with loading luggage or personal items when necessary

Provide excellent customer service to guests; respond to guest inquiries in a courteous manner, give directions to nearest highway, destination, etc.

Direct traffic, position barricades, and arrange for towing service when necessary

Immediately report any incidents or claims to Operations Manager or Shift Lead

Request and collect relevant fees for use of service

Assist in reconciling end of shift revenue against the ticket distribution, when necessary

Communicate professionally at all times with guests, client, and teammates.

Skills, Knowledge and Expertise

At least 18 years of age

Valid driver’s license

Ability to operate manual transmission vehicles (stick shift)

Excellent customer service and communication skills

Ability to verbally communicate with guests

Acceptable driving record and motor vehicle report (MVR)

Ability to learn quickly and use sound decision making to thrive in fast-paced environments

Ability to operate guest vehicles requiring normal coordination, including eye-hand, hand-foot

Ability to move from valet stand to customer cars by walking or running for extended period of time, sometimes for the entire duration of shift

Previous valet experience preferred

Benefits

Comprehensive Medical, Dental, and Vision Plans.

Life and Disability Insurance

401K Plan with Generous Employer Match and Immediate Vesting

Generous Paid Time Off (PTO)