Service Desk Analyst

Job Description

This position is looking for someone who is able to work fully onsite and has at least an Associates degree. This position is a full-time direct hire looking to pay between $40-$45k/yr. This position also requires you to pass a drug and background check.

Job Responsibilities:

Respond to requests for technical support assistance in person, via phone, chat, or through electronic submissions.

Manage the inventory of all user hardware and hardware requests extending from laptops, desktops, company issued phones and iPads.

Oversee and administer all necessary changes to maintain versions of software on company issued equipment.

Assist with navigating around application menus, may be required to remote into user's computer.

Troubleshoot network connectivity issues, working with remote employees on a corporate network.

Develop and sustain productive customer relationships, making the customer and their needs a primary focus.

Escalate complex problems in a timely manner to the next level of support when appropriate.

Timely, efficient, and effective completion of assigned tasks with moderate supervision.

Aggressively acquire necessary technical knowledge to effectively perform the job.

Skills and Qualifications

Associates Degree in Information Systems or a related field

Strong organizational skills and the ability to manage multiple competing projects with finite resources.

Possess the ability to diagnose and remediate technical hardware and software issues.

Experience serving and supporting customers who utilize a wide variety of hardware and software.

Ability to communicate clearly and professionally, both verbally and in writing.

Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer's issues.

Positive and professional demeanor

Must have a valid driver’s license

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