Help Desk Analyst
Description:
Job Description
Duration
1 Month(s) Project
Fully REMOTE BUT candidates must sit in NJ, PA, or DE.
Additional Skills & Qualifications
- This position is 100% remote, but Director wants candidates to sit in NJ, PA, or DE.
- The candidate will be using their own device (need Windows 10) or if they don\'t have a device we will provide
- 7am to 7pm will be coverage for soft go live and go live. Shifts will be 7am to 3:30pm or 10:30am to 7pm.
Description
is merging/acquiring 100+ physicians practices . These physician practices will be migrating to network. There will be 1500 physicians and nurses that will be logging into the network, EPIC, and other applications for the first time. Soft Go Live is May 22nd to June 5th and actual Go Live is June 5th .
What our team will be handling :
- Level 1 service desk calls (password resets, light troubleshooting with Win 10 and Office 365)
- Setting up mobile phones, dual factor authentication
- Assisting with logging into EPIC and MyChart
- Will be using ServiceNow to track/log calls and delegate issue to the correct team members.
There may be multiple shifts that are instituted as we get closer to Go-Live. Peak time is identified as 7 am to 7pm and it is imperative that we have a team of folks that have flexibility within those hours.
Enterprise Req Skills
Password Reset,Remote Support,Ticketing System,Troubleshooting,Windows 7,Windows 10,Office 2016
Job Title
Help Desk Analyst
Top Skills Details
1. At least 6 months to 1 year of end user support experience
2. Experience with password resets, using a ticketing system, Windows 7/10 and Microsoft Office Suite
3. High level customer service and communication skills are paramount. Experience having had to triage issues effectively
Worksite Address
,New Jersey,United States,08053
Additional Information
There may be multiple shifts that are instituted as we get closer to Go-Live. Peak time is identified as 7 am to 7pm and it is imperative that we have a team of folks that have flexibility within those hours.
Drug Test Required
true
Experience Level
Intermediate Level
External Communities Job Description
We are looking for eager help desk analysts to help support on of our largest Healthcare partners as they prepare to go live with the merger of new physician practices. Driven individuals with high level customer service, ticketing system experience, and at least one year of experience working on a help desk are ideal!
EVP
is one of the leading health systems in the Philadelphia area. This is a great opportunity to gain experience in the healthcare industry and do so in support of an acquisition/merger. historically puts high emphasis on technical professionals that have had past experience working for the health system. As the organization continues to grow, that could provide opportunity for people working on this project to secure other opportunities at.
Having the opportunity to support a large health system\'s Network cutover and Epic Go-Live is a great experience and something that resonates within the healthcare industry on anyone\'s resume.
This is a great team to work for with a manager that values his employees. has an exceptionally strong culture and they like to create a fun work environment.
Work Environment
100% remote
Additional Skills Tags
Additional Skills & Qualifications
- This position is 100% remote, but Director wants candidates to sit in NJ, PA, or DE.
- The candidate will be using their own device (need Windows 10) or if they don\'t have a device we will provide
- 7am to 7pm will be coverage for soft go live and go live. Shifts will be 7am to 3:30pm or 10:30am to 7pm.
Business Qualification
Impact to the Internal/External Customer
Without proper support to the employees of, patient care can be negatively impacted. is projecting heavy call volume for each wave of Go-Live so dedicating analysts specifically to is the best way to ensure their issues are dealt with appropriately.
Interview Information
Interview with TEKsystems Account Management staff and possibly the selected team lead that will oversee the group of analysts.
Why is Position Open?
Business Challenge
is merging/acquiring 100+ physicians practices . These physician practices will be migrating to network. There will be 1500 physicians and nurses that will be logging into the network, EPIC, and other applications for the first time. Soft Go Live is May 22nd to June 5th and actual Go Live is June 5th .