Junior Customer Service Specialist

We are looking for a team player who will join our Customer Support to provide customers with world-class service.

Once you join us, you'll find yourself among people passionate about gaming, technology, and esports.

Founded in 2013, Kinguin has fast become one of the largest alternative marketplaces to Steam, Origin, and Blizzard, with more than 17 million customers globally.

The platform offers digital products, from video games to computer software and services.

Kinguin is also one of the first large-scale supporters of the esports industry as a sponsor of tournaments, events, and organisations.

Kinguin strives to be the World’s most open digital entertainment playground.

To achieve this, Kinguin provides easy and secure access to games, innovative ways for players to trade and conduct commerce, and new ways for developers to reach players directly.

What we offer?

Opportunity to work with teams whose tactics and mindset led us to receive the Global Business Excellence Award and LiveChat 97% Satisfaction Rate; Team of friendly folks that are ready to help and support each other; A clear career path with several directions to choose from.; An opportunity to learn several types of expertise, including ambassadorships with other departments and units at Kinguin, such as Voice of the Customer (user experience), product management, social media and community screening, marketing, fraud risk management, and data analysis; Fast-paced and constantly changing environment, which ensures possibilities of gaining new experience and professional development; Additional social packages: free English lessons, 50% discount codes for games every two months, seniority program; mental health platform and others Company bonus system paid monthly; All the tools and equipment necessary to perform your duties; Possibility to work fully remotely Responsibilities Providing high-quality customer service, using the best technologies like Zendesk and LiveChat, including AI ChatBots; Acknowledging and resolving customer complaints; Verifying customers using tools integration such as Ravelin, ShuftiPro; Maintaining a positive, empathetic, and professional attitude; Communicating and coordinating with colleagues as necessary.

Requirements Good English communication skills, especially in the written word (B2 level); Availability for work in shifts and during weekends (our support is available 24/7, 365 days a year); Strong desire for learning new things; Problem-solving aptitude.

Not essential, but welcome additions: Interest in gaming; German/French/Spanish/Italian language skills; Previous experience in the field of Customer Service is not required but good to have (or a related area involving serving customers); Transactional/financial verification experience; Scripting or web development skills of any level.