Mobile Service Recall Technician

Job Description

The Krause Auto Group and Krause Family Ford has been in business for over 30 years, and we contribute our longevity to our focus on both customer and employee satisfaction. We want YOU to come join us! Our employees are not just a number. We acknowledge and support every employee regardless of position and care for everyone individually. We love to help people grow, promote from within, and celebrate individual success stories! We offer great opportunities to grow with our company portfolio which consists of 12 brands (BMW, Mercedes, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls Royce, Koenigsegg, Mclaren, and Lotus) across 3 states ( Georgia, South Carolina, and North Carolina)

What we offer:

Medical, Dental, Vision Insurance (free health insurance option available)

HSA company match contribution

401k

Short Term-Disability & Life Insurance

Paid Vacations & holiday pay

Holiday lunches/grill outs

Constant Workflow-We have tons of work!

Company Paid I-Car Training

Employee appreciation celebrations

Family owned & operated

Our mobile technicians are responsible for providing superb customer service by handling service calls at client locations as well as maintaining fleet vehicles. We provide a BRAND NEW mobile service unit for outside service calls. No heavy diagnostics, no heavy engine work, no heavy transmission work, no drivability, etc. We will provide training. As a mobile technician at Krause Family Ford you are responsible for handling recalls, repairing and preventive maintenance of customer vehicles through the following activities:

Completing recalls per manufactures technical instructions

Complete preventative maintenance such as engine tune-ups, oil changes, replacing filters, etc.

Maintain vehicle functional condition by listening to customer complaints and reviewing service advisor notes, conducting inspections, repairing engine failures, repairing mechanical and electrical systems malfunctions, replacing parts and components, and repairing body damage.

Verify vehicle serviceability by conducting test drives; adjusting controls and systems.

Comply with federal and state vehicle requirements by testing engine, safety, and combustion control standards.

Maintain vehicle records by recording service and repairs in the DMS system.

Keep equipment in pristine condition by following operating and safety instructions at all times.

Keep equipment available for use by inspecting and testing vehicles.

Update job and product knowledge as required by the manufacturer.

Communicate professionally and provide updates on customer repairs as needed to service advisors and the parts department.

All other duties assigned.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.